Osaki OS Pro Maestro 4D Massage Chair
by Osaki
Osaki OS Pro Maestro 4D Massage Chair
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Experience the most life like massage from Osaki.
The newly enhanced 4D L-track massage is designed to massage wider, deeper, and more rhythmically than the conventional massage rollers.
The 4D massage allows another experience with account for the speedand rhythm of the massage.The Osaki OS-Pro Maestro allows for 8 different levels of adjustment for the 4D massage. With the variety of adjustment levels, the user can customize the massage to suit their personal preferences.
With the Osaki OS-Pro Maestro massage chair, you will have complete control of your relaxation experience. Massages are adjustable with 8 4D adjustments, 5 Strength adjustments, 5 Intensity adjustments, and 5 speed adjustments for the massage rollers.
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The Osaki OS-Pro Maestro combines both the S and L track technology for an exceptional massage experience. The S-Track rollers will contour the natural curvature of your spine. The L-Track extends from your neck, all the way down past your lower back, and finally wrapping underneath the back of your thighs. The L-Track offers about 50% more massage area than your average S-Track chairs.
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The Osaki OS-Pro Maestro has the most advanced back heating system. The roller itself will heat up acting like hot stones massaging at the same time. The allows for a far greater surface heating area. Experience the luxury of hot stones warming the muscles from your neck to your hamstrings.
The OS-Pro Maestro will perform a body scan to map the key areas of the neck and back to ensure the optimal amount of pressure applied during the massage. The scanning technology will detect your shoulders height, which can be re-calibrated once the scan is complete.
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The ottoman will scan your legs to ensure the optimal leg length for your height. The foot component will extend outwards and then retract inwards. Simply apply pressure with your feet to indicated to the leg scanner that length is at the desired position. remote also allows for one to auto adjust the leg component to either extend or retract to the user’s personal needs.
The Osaki OS-Pro Maestro has 8 automatic massage programs to choose from:
-
Demo: This program is used to help demonstrate the basic massages the chair has to offer.
-
Relax: This program helps to utilize a softer massage to help bring the user into a more loosened and stress-free state.
-
Swing: This program will massage the user while rocking in a back and forth movement to create a more calming state throughout the massage.
-
Stretch: This program will utilize locking of the legs, hips, arms, shoulders using the airbags and then reclining/declining in order to stretch parts of the body. The stretch function helps to perform a light stretch for the calves, hamstrings, shoulders, and waist.
-
Scraping: This program helps to perform the scraping style massage moving from the inside of the body towards the outside. This helps to direct the blood flow better for a better massage.
-
Shiatsu: This program helps to perform a more pinpointed massage along the back. This massage style helps to focus on certain pressure points in the back to help relieve more stress from the individual.
-
Lady: This program is designed to help increase the blood flow and relaxation of the average Female.
-
Gentleman: This program is designed to help increase the blood flow and relaxation of the average Male.
The Osaki OS-Pro Maestro massage chair comes with manual modes so you can pinpoint a desired massage for a specific area on your back. The Maestro can perform Kneading, Tapping, Shiatsu, and Rolling with 4 different Characteristics/Modes per massage style. You can either pinpoint a specific spot on your back for the massage or massage by sections of the body. Focus can be places on shoulders, arms, lower back or even the calves. As well the chair offers specific custom settings for Neck/Shoulder, Lower back, and Air massage.
There are multiple airbags located throughout the massage chair to offer a full body massage experience. The Maestro offers a total of 30 airbags in the massage chair. Airbags are located at the shoulders, arms, waist and pelvis, and the calf and feet areas. This compression massage helps to continue increasing blood circulation throughout the body to relieve pain and tension.
Underneath the feet there are spinning reflexology rollers to provide an outstanding foot massage. The rollers under the feet will travel along the sides and middle of your feet to provide a more hands on kneading experience. Along with the foot rollers the calf portion will inflate to the appropriate amount of pressure and then initiate a calf kneading massage. Allowing the calf portion to provide a calf kneading motion will increase the blood flow of the legs, helping them to reach a higher level of relaxation.
All New Calf, Bridge, Knee & Heal Massage
On the upper section of the leg rest, the air massagers will rotate in a circular motion to add a new dimension to the calf massage. For the foot portion addition components have been added to stretch and massage the bridge and heel of the foot. The experience is like no other.
Inspired by NASA, the Zero Gravity position is the perfect position for ultimate relaxation. When placed in Zero Gravity position, the weight of your back will be virtually supported by the backrest. In this position when the knees are brought above the chest will optimize your blood flow, in order to relax the body more. This will in turn help to maximize the intensity of the massage and reduces the compression along your spine.
The Osaki OS-Pro Maestro only needs 5” from the backrest to the wall, which reduces the amount of space the chair takes up. Space saving design allows you to maximize your living space.
The Osaki OS-Pro Maestro is equipped with Bluetooth technology and an Amphitheater sound system that reduces the surrounding noise, enhancing your listening experience. This allows you to listen to your favorite music on Osaki’s highest grade of audio speakers located in the headrest. It is advised to activate the Bluetooth speakers at the lowest volume before playing music, and then gradually increasing to a desired level. The blue light on the speakers will indicate if the speakers have synced with your device.
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The Slim LCD remote control is very simple to use. There are 4 simple buttons on the bottom of the remote to adjust recline, incline, auto, and home. The touch screen makes it easy to select the massage of choice and adjust any other settings necessary. You can use the buttons to navigate through the menu to select either Neck/Shoulder, Lower Back, Auto, Manual, Advance, or Air Massage. The massage timer can be set from 5-minute adjustments starting from 5 minutes up to 30 minutes.
If you have an iPhone or Android or tablet, go to the app store to download the APP. From the convenience of your device the APP allows for you to operate chair with all the full features of the remote.
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On the side of the inner armrest you can access Power, Play/Pause, Auto, Zero Gravity, and 4D adjustment. You can even charge your device using the available USB outlet while using your phone or tablet.
WARRANTY
Free 5 Year Extended Warranty
The 5 Year Extended Warranty adds another 2 years of parts and labor, another 2 years on parts, and another 2 years of coverage on the framework to the standard Osaki Warranty. The first 3 years Osaki covers both Parts and Labor. The 4th year Osaki covers Parts and Framework, and the 5th year only the Structural Framework is covered.
*Free Extended Warranty is not valid for Commercial use.
Commercial Warranty +$249
Osaki will provide 1 Year of Parts Replacement and will send out a technician (if needed) up to 2 times for the life of the chair.
Osaki OS Pro Maestro 4D Massage Chair
Experience the most life like massage from Osaki.
The newly enhanced 4D L-track massage is designed to massage wider, deeper, and more rhythmically than the conventional massage rollers.
The 4D massage allows another experience with account for the speedand rhythm of the massage.The Osaki OS-Pro Maestro allows for 8 different levels of adjustment for the 4D massage. With the variety of adjustment levels, the user can customize the massage to suit their personal preferences.
With the Osaki OS-Pro Maestro massage chair, you will have complete control of your relaxation experience. Massages are adjustable with 8 4D adjustments, 5 Strength adjustments, 5 Intensity adjustments, and 5 speed adjustments for the massage rollers.
The Osaki OS-Pro Maestro combines both the S and L track technology for an exceptional massage experience. The S-Track rollers will contour the natural curvature of your spine. The L-Track extends from your neck, all the way down past your lower back, and finally wrapping underneath the back of your thighs. The L-Track offers about 50% more massage area than your average S-Track chairs.
The Osaki OS-Pro Maestro has the most advanced back heating system. The roller itself will heat up acting like hot stones massaging at the same time. The allows for a far greater surface heating area. Experience the luxury of hot stones warming the muscles from your neck to your hamstrings.
The OS-Pro Maestro will perform a body scan to map the key areas of the neck and back to ensure the optimal amount of pressure applied during the massage. The scanning technology will detect your shoulders height, which can be re-calibrated once the scan is complete.
The ottoman will scan your legs to ensure the optimal leg length for your height. The foot component will extend outwards and then retract inwards. Simply apply pressure with your feet to indicated to the leg scanner that length is at the desired position. remote also allows for one to auto adjust the leg component to either extend or retract to the user’s personal needs.
The Osaki OS-Pro Maestro has 8 automatic massage programs to choose from:
-
Demo: This program is used to help demonstrate the basic massages the chair has to offer.
-
Relax: This program helps to utilize a softer massage to help bring the user into a more loosened and stress-free state.
-
Swing: This program will massage the user while rocking in a back and forth movement to create a more calming state throughout the massage.
-
Stretch: This program will utilize locking of the legs, hips, arms, shoulders using the airbags and then reclining/declining in order to stretch parts of the body. The stretch function helps to perform a light stretch for the calves, hamstrings, shoulders, and waist.
-
Scraping: This program helps to perform the scraping style massage moving from the inside of the body towards the outside. This helps to direct the blood flow better for a better massage.
-
Shiatsu: This program helps to perform a more pinpointed massage along the back. This massage style helps to focus on certain pressure points in the back to help relieve more stress from the individual.
-
Lady: This program is designed to help increase the blood flow and relaxation of the average Female.
-
Gentleman: This program is designed to help increase the blood flow and relaxation of the average Male.
The Osaki OS-Pro Maestro massage chair comes with manual modes so you can pinpoint a desired massage for a specific area on your back. The Maestro can perform Kneading, Tapping, Shiatsu, and Rolling with 4 different Characteristics/Modes per massage style. You can either pinpoint a specific spot on your back for the massage or massage by sections of the body. Focus can be places on shoulders, arms, lower back or even the calves. As well the chair offers specific custom settings for Neck/Shoulder, Lower back, and Air massage.
There are multiple airbags located throughout the massage chair to offer a full body massage experience. The Maestro offers a total of 30 airbags in the massage chair. Airbags are located at the shoulders, arms, waist and pelvis, and the calf and feet areas. This compression massage helps to continue increasing blood circulation throughout the body to relieve pain and tension.
Underneath the feet there are spinning reflexology rollers to provide an outstanding foot massage. The rollers under the feet will travel along the sides and middle of your feet to provide a more hands on kneading experience. Along with the foot rollers the calf portion will inflate to the appropriate amount of pressure and then initiate a calf kneading massage. Allowing the calf portion to provide a calf kneading motion will increase the blood flow of the legs, helping them to reach a higher level of relaxation.
All New Calf, Bridge, Knee & Heal Massage
On the upper section of the leg rest, the air massagers will rotate in a circular motion to add a new dimension to the calf massage. For the foot portion addition components have been added to stretch and massage the bridge and heel of the foot. The experience is like no other.
Inspired by NASA, the Zero Gravity position is the perfect position for ultimate relaxation. When placed in Zero Gravity position, the weight of your back will be virtually supported by the backrest. In this position when the knees are brought above the chest will optimize your blood flow, in order to relax the body more. This will in turn help to maximize the intensity of the massage and reduces the compression along your spine.
The Osaki OS-Pro Maestro only needs 5” from the backrest to the wall, which reduces the amount of space the chair takes up. Space saving design allows you to maximize your living space.
The Osaki OS-Pro Maestro is equipped with Bluetooth technology and an Amphitheater sound system that reduces the surrounding noise, enhancing your listening experience. This allows you to listen to your favorite music on Osaki’s highest grade of audio speakers located in the headrest. It is advised to activate the Bluetooth speakers at the lowest volume before playing music, and then gradually increasing to a desired level. The blue light on the speakers will indicate if the speakers have synced with your device.
The Slim LCD remote control is very simple to use. There are 4 simple buttons on the bottom of the remote to adjust recline, incline, auto, and home. The touch screen makes it easy to select the massage of choice and adjust any other settings necessary. You can use the buttons to navigate through the menu to select either Neck/Shoulder, Lower Back, Auto, Manual, Advance, or Air Massage. The massage timer can be set from 5-minute adjustments starting from 5 minutes up to 30 minutes.
If you have an iPhone or Android or tablet, go to the app store to download the APP. From the convenience of your device the APP allows for you to operate chair with all the full features of the remote.
On the side of the inner armrest you can access Power, Play/Pause, Auto, Zero Gravity, and 4D adjustment. You can even charge your device using the available USB outlet while using your phone or tablet.
WARRANTY
Free 5 Year Extended Warranty
The 5 Year Extended Warranty adds another 2 years of parts and labor, another 2 years on parts, and another 2 years of coverage on the framework to the standard Osaki Warranty. The first 3 years Osaki covers both Parts and Labor. The 4th year Osaki covers Parts and Framework, and the 5th year only the Structural Framework is covered.
*Free Extended Warranty is not valid for Commercial use.
Commercial Warranty +$249
Osaki will provide 1 Year of Parts Replacement and will send out a technician (if needed) up to 2 times for the life of the chair.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price.
If you find another online store that offers a lower price than us within 6 months of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 6 months of your purchase date we will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 6 months from the date of your order and we will process the credit accordingly.
Our 6 Month Low Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Low Price Guarantee.
- Promotions such as rebates, "buy one, get one free" and tradeshow offers are not eligible.
- Discontinued items are not eligible.
- The item must be in stock on the competitor's website.
- The competitor must be an online store, they may not have a retail location.
- The website cannot be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc.).
- The competitor must be an Authorized Retailer of the product in question.
- The 6 Month Low Price Guarantee includes the item price and the shipping charges, it excludes sales tax.
- The competitor must not be in violation of minimum advertised pricing.
- All Luraco products are excluded.
If you want to check if we can price match a product before you place your order, please contact us.
Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible.
In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order."
Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.
If you need to contact us, please email support@primemassagechairs.com or call 800-566-2798.
We Are Massage Chair Experts.
We specialize in top quality Massage Chairs. We are passionate about the products we sell. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the massage chair market.
What sets us apart from the rest?
Large general retailers lack the specialized knowledge to answer specific questions on assembly, warranty, and product benefits and features. We know massage chairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service and we're always here if you need us.
- FREE shipping to the lower 48 USA on every order and no sales tax in most states.
- We guarantee that our prices are the lowest online via our 6 Month Low Price Guarantee.
Our Mission: Bring Massage To Your Home
At Prime Massage Chairs, our mission is to help you bring massage to your home. Whether you have chronic back pain or just enjoy getting a massage, having a massage chair in the comfort of your home just makes life more enjoyable.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every Day
- 6 Month Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Expedited Order Processing
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouses.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the factory-direct savings on to you.
- We offer fast free shipping, no taxes in most states, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout which means your details are safe.
We understand buying a massage chair is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@primemassagechairs.com.
Who We Are
We're a family-owned business and based in Ohio. The owners, Duane and Sue, started Prime Massage Chairs to help people find relief from back pain without going to a costly masseuse. Sue has had back issues since she was 14 years old and the first time she sat in a massage chair she was amazed and actually felt a difference in the pain relief.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Being online-only means we can offer all of this without sacrificing any of the things that got us excited to start this business in the first place, like being able to travel and help people all over the USA.
Contact Us
You can call our customer support team from 9am-6pm EST Monday-Saturday at (800) 566-2798.
You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button on the right side of every page that says "Live Chat".
You can email our customer support team: support@primemassagechairs.com and we will reply within 1 hour during regular business hours.
We hope you enjoy our massage chairs as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
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Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-5 business days and delivery time varies between 3-10 business days if your product is in stock.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days, but can sometimes take up to 5 business days from the date of your order. Each brand will have different handling times, and the handling time is posted on each product page for your reference.
- We will send you the tracking information within 24 hours after your item has shipped to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.
- Standard shipping costs are included with any unit going ground to the lower 48 states.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@primemassagechairs.com
Damages:
- Please inspect the packaging of your items when they arrive and before the delivery driver leaves.
- If there are any products damaged upon arrival you must take pictures of the damage, and sign carrier paperwork: “Product damaged and refused”.
- Notify Prime Massage Chairs immediately via email at support@primemassagechairs.com.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a chair sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered to you on a pallet or multiple pallets.
- Be sure to keep all your packing materials including the pallet(s). If you decide to return the item you will need to have all the original packing materials.
How to Handle Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Prime Massage Chairs recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Prime Massage Chairs immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Prime Massage Chairs immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@primemassagechairs.com
PrimeMassageChairs.com is committed to providing the best customer service in the massage chair industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
PrimeMassageChairs.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There may be a restocking fee, each brand has a different return policy.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- White Glove Delivery is a service and therefore is non-refundable.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@primemassagechairs.com
*Exclusions
PrimeMassageChairs.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Shipping & Returns" tab on the product page and below:
Apex, Osaki & Titan Return Policy:
For all massage chairs, we offer a 30-day money back guarantee. Customers will be responsible for the shipping costs to and from our facility. No refunds after 30 days. You will be charged for ALL delivery and shipping charges. Buyer will be responsible for all shipping charges to and from our facility. All massage chair brands offer an exchange of a new unit if there are defects with the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.
Return Procedures:
- All returns must first be assigned an RMA number. Do not return anything without first obtaining an RMA from us. Failure to follow this procedure can result in delayed refunds and added fees.
- Get your RMA number by emailing us at support@primemassagechairs.com.
- Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
- Choose the shipping company of your choice for return or call us to get a designated shipping company.
- Email us back with the tracking number of the returning merchandise at support@primemassagechairs.com.
- Product/merchandise must be insured for the possibility of damage/getting lost.
Dreamwave, Panasonic and Positive Posture Return Policy:
Any Dreamwave, Panasonic or Positive Posture product can be returned within 30 days of the delivery date.
In order to return a product, a Return Merchandise Authorization number (RMA) is required and can be obtained by contacting support@primemassagechairs.com.
No returns will be accepted without an RMA # issued by PrimeMassageChairs.com.
Any items returned past the 30-day threshold or without an RMA # issued by PrimeMassageChairs.com will be refused and the item will be sent back to you at your cost.
You will be responsible for and prepay all shipping charges and shall assume all risk of loss or damage of the product while in transit to us. It is advised to purchase shipping insurance in case your item is lost or damaged on its way back to us. If the item gets lost or arrives damaged you are solely responsible.
All returned products must be received in “like new” condition, in the original carton, with all of the original packaging, parts, and accessories. Any damage to the product (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees.
Shipping and handling are non-refundable, this includes white glove delivery.
Once the product is received and inspected a refund will be issued to the original method of payment minus the original shipping charges. All products are subject to a restocking and inspection fee of 15% of the original purchase price.
Please allow 2 – 4 weeks for the refund to be processed.
Fujimedic, Homedics & Svago Return Policy:
- If the chair does not operate correctly, Cozzia has the right to fix it.
- If the chair arrives damaged, Cozzia will ship you a new chair.
- If you want to return your chair for whatever reason, you will be responsible for the inbound and outbound freight and a 15% restocking fee.
- There is a 30-day restocking fee and items cannot be returned after 30 days
- All items must be returned in their original packaging with all of their product and packaging materials.
- White Glove Delivery is Non-Refundable.
Human Touch Return Policy:
All products purchased directly from PrimeMassageChairs.com can be returned within 30 days of receipt. In order to return a product, a Return Merchandise Authorization number (RMA) is required. The RMA can be obtained by contacting PrimeMassageChairs.com at support@primemassagechairs.com. The RMA number must be noted on the outside of the returned Product container. RMAs are only valid for 30 days from issuance.
Products must be received in “like new” condition, in the original carton, with all of the original packaging, parts, and accessories. Any damage to the chair (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees. Shipping and handling are not refundable.
Customer shall be responsible for and prepay all shipping charges and shall assume all risk of loss or damage to Product while in transit to Human Touch. Human Touch will replace the returned product with a new replacement unit or issue a refund at the customer’s preference. Neither replacement nor refund will be initiated until after the returned product is received and inspected by Human Touch. If the Customer returns the product to Human Touch without an RMA from Human Touch or beyond the 30 day period, Human Touch retains the right to refuse delivery of the returned product. If a Product is received without proper packaging, and/ without all parts and accessories, Human Touch retains the right to charge the customer for additional items.
Once the product is received at Human Touch and meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge. All products are subject to a restocking and inspection fee of 15% of original purchase price. Please allow 3 – 4 weeks for the refund to be processed.
Luraco Return Policy:
All Luraco Massage Chairs can be returned up to 30 days after delivery. No returns after 30 days.
Do not return your item without first getting approval and an RMA number from us. Failure to follow this procedure can result in added fees and a delayed refund.
You are responsible for the original shipping cost to you, and the white glove return cost to return the chair.
Luraco works with White Glove returns only. We will need to know if you still have the boxes or not. Luraco does not charge for the boxes but will charge the shipping costs to send them.
Take pictures of the chair before it is packed up (front, back, left side and right side). This way there is proof that it is in good condition.
Disconnect remote (BP Monitor if included) and put in a separate box. DO NOT PUT THESE ITEMS IN THE BASE OF THE CHAIR.
Important! Also, take pictures of the “ready to go” packaging. This way you have proof of how it looks “going out your door”.
If you need to return your Luraco massage chair please contact us at support@primemassagechairs.com and please let us know why you wish to return your item. All refunds will be issued once your item has been inspected and approved.
Inner Balance, Johnson Wellness & Synca Wellness Return Policy:
Any Inner Balance, Johnson Wellness or Synca Wellness item can be returned for up to 30 days after delivery. There is a 20% restocking fee which covers the expenses of buying a new carton, repacking, repairing the unit, and offering a discount to sell it as 2nd hand.
If you would like to return your item, please send us an email at support@primemassagechairs.com stating a reason for returning. We will review it and follow up accordingly.
If your item is defective we may issue you a replacement or send a technician to repair your item. When it’s a buyer’s remorse return, you are liable for original freight costs to you and any return shipping costs, as well as the cost of any expense to re-box and refurbish the item to a re-sellable level must be paid.
Any return has to be approved. Once we have approved your return we will send you return instructions and an RMA number. Do not return any item without our approval and without being issued an RMA number, failure to follow this instruction can result in added fees and a delayed refund.
You must return all literature and everything that originally was shipped to you.
uKnead Return Policy:
uKnead offers a 14 day return period, based on the date of delivery. If you are not satisfied for any reason, we accept returns provided the chair is in near new condition with all packaging.
You must pack and palletize the shipment, or we can arrange for white glove pick up at your expense. You will be responsible for the original shipping charges to you as well as the shipping charges back to the uKnead warehouse.
In case the chair is damaged or packaging is missing, we will charge a 15% restocking fee based on the retail sales price.
UltraComfort America Return Policy:
UltraComfort must authorize the return of any products. Products returned for any reason other than a manufacturer’s defect will be subject to a Restocking Fee equal to 15% of the retailer’s purchase price. Products may be returned within 30 days of delivery with the exception of Special Order or Non-Stocked chairs.
Costs incurred for both outbound and inbound freight will also be charged. UltraComfort will not accept any product returns without a return authorization number issued by an authorized UltraComfort representative, and no credit will be issued for unauthorized returns. Special order or non-stocked chairs cannot be returned.
RETURN PROCEDURE
- All return request must be submitted in writing and sent to support@primemassagechairs.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@PRIMEMASSAGECHAIRS.COM
CANCELLATIONS
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
EMAIL SUPPORT@PRIMEMASSAGECHAIRS.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@primemassagechairs.com to arrange for replacement and pick-up of the damaged massage chair. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@PRIMEMASSAGECHAIRS.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found below the description on every product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@PRIMEMASSAGECHAIRS.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
Frequently Asked Questions
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Do You Charge Sales Tax? Not in most states. We have a physical presence in the State of Ohio, so we are currently only required to collect tax on items that are shipped to an Ohio address.
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Do you offer Financing? Yes, we do. Information can be found here.
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What is Zero Gravity? It reclines your back, increasing the pitch of the seat base to become steeper. The legs will be raised to be at above heart level. Zero Gravity designed by NASA claims that it puts the least amount of stress on your back when lying down and also allows for better blood circulation.
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What is an L-Track? The L-Track massages from the neck & shoulders down through the glutes and in some models to the top of the hamstrings. People over 250 lbs should not use an L-Track chair. The rollers on any brand chair are not designed to handle above that weight. A user that exceeds 250 lbs. will shorten the lifespan of the chair. Most importantly people with lower back issues may further aggravate back pain. If you are over 250 lbs. an S-Track is highly recommended.
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What is an S-Track? S-Track is the back-massage system that starts from the neck & shoulders down to the lower back near the tailbone area. The metal track that back massage rollers move on is curved in an S shape to contour the curves of the spine. The S-Track is very effective at keeping a consistent pressure throughout the back.
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I have a medically implanted device, should I buy a massage chair? No, anyone with an implanted device such as a Pacemaker should not use a massage chair. These chairs generate an electrical field from the motors and could interfere with any implanted device.
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I have a spinal, back, or neck injury, condition, or disorder. Should I buy a massage chair? Not before consulting with your physician or surgeon and getting prior approval. If you have any pre-existing conditions you should always get medical approval before using a massage chair.
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Do you ship Overseas? Unfortunately no, we only ship to the Contiguous United States, better known as the Lower 48 States.
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Once I place my order, how long until my item ships? Usually, it will take 1-3 business days for Massage Chairs to ship. The handling time is noted on each product page for your reference. Handling times will vary by supplier.
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How long will my new Massage Chair take to arrive? Delivery can vary based on the delivery method you chose when you bought your item, but it typically takes about 5-10 business days after your item has been shipped to arrive. White Glove Delivery & Setup can sometimes take longer depending on scheduling.
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What is Curbside Delivery? If you choose Curbside Delivery your Massage Chair will arrive unassembled in the factory packaging. The delivery company will deliver to your driveway or entryway. You will then be responsible for taking it into your home or business. You will want to have people helping you move your new Massage Chair as they are heavy.
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What is Threshold Delivery? With Threshold Delivery, the delivery company will deliver your Massage Chair to the nearest ground-level entrance of your home, business or apartment building. You will be responsible for actually bringing your item in. Once again, Massage Chairs are heavy so you'll want to get some help from friends.
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What is White Glove Delivery & Setup? With White Glove Delivery & Setup your new Massage Chair will be brought into your home or business. It will be professionally assembled and any trash will be removed once the job is completed.
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What if my item arrives damaged? Please see our Shipping Policy for detailed information.
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Who do I contact if my item malfunctions? If in the rare event you do have a problem with your item, you can reach out to us and we can put you in contact with the Manufacturer. They will be able to walk you through any issues or troubleshooting and will be able to schedule a technician, if needed, to come to your home for a repair or parts replacement.
- Do you offer Quantity Discounts? Yes, we do. If you're planning on purchasing more than 1 item please contact us for a better rate.
Osaki OS Pro Maestro 4D Massage Chair
Experience the most life like massage from Osaki.
The newly enhanced 4D L-track massage is designed to massage wider, deeper, and more rhythmically than the conventional massage rollers.
The 4D massage allows another experience with account for the speedand rhythm of the massage.The Osaki OS-Pro Maestro allows for 8 different levels of adjustment for the 4D massage. With the variety of adjustment levels, the user can customize the massage to suit their personal preferences.
With the Osaki OS-Pro Maestro massage chair, you will have complete control of your relaxation experience. Massages are adjustable with 8 4D adjustments, 5 Strength adjustments, 5 Intensity adjustments, and 5 speed adjustments for the massage rollers.
The Osaki OS-Pro Maestro combines both the S and L track technology for an exceptional massage experience. The S-Track rollers will contour the natural curvature of your spine. The L-Track extends from your neck, all the way down past your lower back, and finally wrapping underneath the back of your thighs. The L-Track offers about 50% more massage area than your average S-Track chairs.
The Osaki OS-Pro Maestro has the most advanced back heating system. The roller itself will heat up acting like hot stones massaging at the same time. The allows for a far greater surface heating area. Experience the luxury of hot stones warming the muscles from your neck to your hamstrings.
The OS-Pro Maestro will perform a body scan to map the key areas of the neck and back to ensure the optimal amount of pressure applied during the massage. The scanning technology will detect your shoulders height, which can be re-calibrated once the scan is complete.
The ottoman will scan your legs to ensure the optimal leg length for your height. The foot component will extend outwards and then retract inwards. Simply apply pressure with your feet to indicated to the leg scanner that length is at the desired position. remote also allows for one to auto adjust the leg component to either extend or retract to the user’s personal needs.
The Osaki OS-Pro Maestro has 8 automatic massage programs to choose from:
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Demo: This program is used to help demonstrate the basic massages the chair has to offer.
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Relax: This program helps to utilize a softer massage to help bring the user into a more loosened and stress-free state.
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Swing: This program will massage the user while rocking in a back and forth movement to create a more calming state throughout the massage.
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Stretch: This program will utilize locking of the legs, hips, arms, shoulders using the airbags and then reclining/declining in order to stretch parts of the body. The stretch function helps to perform a light stretch for the calves, hamstrings, shoulders, and waist.
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Scraping: This program helps to perform the scraping style massage moving from the inside of the body towards the outside. This helps to direct the blood flow better for a better massage.
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Shiatsu: This program helps to perform a more pinpointed massage along the back. This massage style helps to focus on certain pressure points in the back to help relieve more stress from the individual.
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Lady: This program is designed to help increase the blood flow and relaxation of the average Female.
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Gentleman: This program is designed to help increase the blood flow and relaxation of the average Male.
The Osaki OS-Pro Maestro massage chair comes with manual modes so you can pinpoint a desired massage for a specific area on your back. The Maestro can perform Kneading, Tapping, Shiatsu, and Rolling with 4 different Characteristics/Modes per massage style. You can either pinpoint a specific spot on your back for the massage or massage by sections of the body. Focus can be places on shoulders, arms, lower back or even the calves. As well the chair offers specific custom settings for Neck/Shoulder, Lower back, and Air massage.
There are multiple airbags located throughout the massage chair to offer a full body massage experience. The Maestro offers a total of 30 airbags in the massage chair. Airbags are located at the shoulders, arms, waist and pelvis, and the calf and feet areas. This compression massage helps to continue increasing blood circulation throughout the body to relieve pain and tension.
Underneath the feet there are spinning reflexology rollers to provide an outstanding foot massage. The rollers under the feet will travel along the sides and middle of your feet to provide a more hands on kneading experience. Along with the foot rollers the calf portion will inflate to the appropriate amount of pressure and then initiate a calf kneading massage. Allowing the calf portion to provide a calf kneading motion will increase the blood flow of the legs, helping them to reach a higher level of relaxation.
All New Calf, Bridge, Knee & Heal Massage
On the upper section of the leg rest, the air massagers will rotate in a circular motion to add a new dimension to the calf massage. For the foot portion addition components have been added to stretch and massage the bridge and heel of the foot. The experience is like no other.
Inspired by NASA, the Zero Gravity position is the perfect position for ultimate relaxation. When placed in Zero Gravity position, the weight of your back will be virtually supported by the backrest. In this position when the knees are brought above the chest will optimize your blood flow, in order to relax the body more. This will in turn help to maximize the intensity of the massage and reduces the compression along your spine.
The Osaki OS-Pro Maestro only needs 5” from the backrest to the wall, which reduces the amount of space the chair takes up. Space saving design allows you to maximize your living space.
The Osaki OS-Pro Maestro is equipped with Bluetooth technology and an Amphitheater sound system that reduces the surrounding noise, enhancing your listening experience. This allows you to listen to your favorite music on Osaki’s highest grade of audio speakers located in the headrest. It is advised to activate the Bluetooth speakers at the lowest volume before playing music, and then gradually increasing to a desired level. The blue light on the speakers will indicate if the speakers have synced with your device.
The Slim LCD remote control is very simple to use. There are 4 simple buttons on the bottom of the remote to adjust recline, incline, auto, and home. The touch screen makes it easy to select the massage of choice and adjust any other settings necessary. You can use the buttons to navigate through the menu to select either Neck/Shoulder, Lower Back, Auto, Manual, Advance, or Air Massage. The massage timer can be set from 5-minute adjustments starting from 5 minutes up to 30 minutes.
If you have an iPhone or Android or tablet, go to the app store to download the APP. From the convenience of your device the APP allows for you to operate chair with all the full features of the remote.
On the side of the inner armrest you can access Power, Play/Pause, Auto, Zero Gravity, and 4D adjustment. You can even charge your device using the available USB outlet while using your phone or tablet.
WARRANTY
Free 5 Year Extended Warranty
The 5 Year Extended Warranty adds another 2 years of parts and labor, another 2 years on parts, and another 2 years of coverage on the framework to the standard Osaki Warranty. The first 3 years Osaki covers both Parts and Labor. The 4th year Osaki covers Parts and Framework, and the 5th year only the Structural Framework is covered.
*Free Extended Warranty is not valid for Commercial use.
Commercial Warranty +$249
Osaki will provide 1 Year of Parts Replacement and will send out a technician (if needed) up to 2 times for the life of the chair.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price.
If you find another online store that offers a lower price than us within 6 months of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 6 months of your purchase date we will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 6 months from the date of your order and we will process the credit accordingly.
Our 6 Month Low Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Low Price Guarantee.
- Promotions such as rebates, "buy one, get one free" and tradeshow offers are not eligible.
- Discontinued items are not eligible.
- The item must be in stock on the competitor's website.
- The competitor must be an online store, they may not have a retail location.
- The website cannot be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc.).
- The competitor must be an Authorized Retailer of the product in question.
- The 6 Month Low Price Guarantee includes the item price and the shipping charges, it excludes sales tax.
- The competitor must not be in violation of minimum advertised pricing.
- All Luraco products are excluded.
If you want to check if we can price match a product before you place your order, please contact us.
Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible.
In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order."
Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.
If you need to contact us, please email support@primemassagechairs.com or call 800-566-2798.
We Are Massage Chair Experts.
We specialize in top quality Massage Chairs. We are passionate about the products we sell. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the massage chair market.
What sets us apart from the rest?
Large general retailers lack the specialized knowledge to answer specific questions on assembly, warranty, and product benefits and features. We know massage chairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service and we're always here if you need us.
- FREE shipping to the lower 48 USA on every order and no sales tax in most states.
- We guarantee that our prices are the lowest online via our 6 Month Low Price Guarantee.
Our Mission: Bring Massage To Your Home
At Prime Massage Chairs, our mission is to help you bring massage to your home. Whether you have chronic back pain or just enjoy getting a massage, having a massage chair in the comfort of your home just makes life more enjoyable.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every Day
- 6 Month Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Expedited Order Processing
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouses.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the factory-direct savings on to you.
- We offer fast free shipping, no taxes in most states, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout which means your details are safe.
We understand buying a massage chair is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@primemassagechairs.com.
Who We Are
We're a family-owned business and based in Ohio. The owners, Duane and Sue, started Prime Massage Chairs to help people find relief from back pain without going to a costly masseuse. Sue has had back issues since she was 14 years old and the first time she sat in a massage chair she was amazed and actually felt a difference in the pain relief.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Being online-only means we can offer all of this without sacrificing any of the things that got us excited to start this business in the first place, like being able to travel and help people all over the USA.
Contact Us
You can call our customer support team from 9am-6pm EST Monday-Saturday at (800) 566-2798.
You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button on the right side of every page that says "Live Chat".
You can email our customer support team: support@primemassagechairs.com and we will reply within 1 hour during regular business hours.
We hope you enjoy our massage chairs as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
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Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-5 business days and delivery time varies between 3-10 business days if your product is in stock.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days, but can sometimes take up to 5 business days from the date of your order. Each brand will have different handling times, and the handling time is posted on each product page for your reference.
- We will send you the tracking information within 24 hours after your item has shipped to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.
- Standard shipping costs are included with any unit going ground to the lower 48 states.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@primemassagechairs.com
Damages:
- Please inspect the packaging of your items when they arrive and before the delivery driver leaves.
- If there are any products damaged upon arrival you must take pictures of the damage, and sign carrier paperwork: “Product damaged and refused”.
- Notify Prime Massage Chairs immediately via email at support@primemassagechairs.com.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a chair sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered to you on a pallet or multiple pallets.
- Be sure to keep all your packing materials including the pallet(s). If you decide to return the item you will need to have all the original packing materials.
How to Handle Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Prime Massage Chairs recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Prime Massage Chairs immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Prime Massage Chairs immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@primemassagechairs.com
PrimeMassageChairs.com is committed to providing the best customer service in the massage chair industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
PrimeMassageChairs.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There may be a restocking fee, each brand has a different return policy.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- White Glove Delivery is a service and therefore is non-refundable.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@primemassagechairs.com
*Exclusions
PrimeMassageChairs.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Shipping & Returns" tab on the product page and below:
Apex, Osaki & Titan Return Policy:
For all massage chairs, we offer a 30-day money back guarantee. Customers will be responsible for the shipping costs to and from our facility. No refunds after 30 days. You will be charged for ALL delivery and shipping charges. Buyer will be responsible for all shipping charges to and from our facility. All massage chair brands offer an exchange of a new unit if there are defects with the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.
Return Procedures:
- All returns must first be assigned an RMA number. Do not return anything without first obtaining an RMA from us. Failure to follow this procedure can result in delayed refunds and added fees.
- Get your RMA number by emailing us at support@primemassagechairs.com.
- Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
- Choose the shipping company of your choice for return or call us to get a designated shipping company.
- Email us back with the tracking number of the returning merchandise at support@primemassagechairs.com.
- Product/merchandise must be insured for the possibility of damage/getting lost.
Dreamwave, Panasonic and Positive Posture Return Policy:
Any Dreamwave, Panasonic or Positive Posture product can be returned within 30 days of the delivery date.
In order to return a product, a Return Merchandise Authorization number (RMA) is required and can be obtained by contacting support@primemassagechairs.com.
No returns will be accepted without an RMA # issued by PrimeMassageChairs.com.
Any items returned past the 30-day threshold or without an RMA # issued by PrimeMassageChairs.com will be refused and the item will be sent back to you at your cost.
You will be responsible for and prepay all shipping charges and shall assume all risk of loss or damage of the product while in transit to us. It is advised to purchase shipping insurance in case your item is lost or damaged on its way back to us. If the item gets lost or arrives damaged you are solely responsible.
All returned products must be received in “like new” condition, in the original carton, with all of the original packaging, parts, and accessories. Any damage to the product (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees.
Shipping and handling are non-refundable, this includes white glove delivery.
Once the product is received and inspected a refund will be issued to the original method of payment minus the original shipping charges. All products are subject to a restocking and inspection fee of 15% of the original purchase price.
Please allow 2 – 4 weeks for the refund to be processed.
Fujimedic, Homedics & Svago Return Policy:
- If the chair does not operate correctly, Cozzia has the right to fix it.
- If the chair arrives damaged, Cozzia will ship you a new chair.
- If you want to return your chair for whatever reason, you will be responsible for the inbound and outbound freight and a 15% restocking fee.
- There is a 30-day restocking fee and items cannot be returned after 30 days
- All items must be returned in their original packaging with all of their product and packaging materials.
- White Glove Delivery is Non-Refundable.
Human Touch Return Policy:
All products purchased directly from PrimeMassageChairs.com can be returned within 30 days of receipt. In order to return a product, a Return Merchandise Authorization number (RMA) is required. The RMA can be obtained by contacting PrimeMassageChairs.com at support@primemassagechairs.com. The RMA number must be noted on the outside of the returned Product container. RMAs are only valid for 30 days from issuance.
Products must be received in “like new” condition, in the original carton, with all of the original packaging, parts, and accessories. Any damage to the chair (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees. Shipping and handling are not refundable.
Customer shall be responsible for and prepay all shipping charges and shall assume all risk of loss or damage to Product while in transit to Human Touch. Human Touch will replace the returned product with a new replacement unit or issue a refund at the customer’s preference. Neither replacement nor refund will be initiated until after the returned product is received and inspected by Human Touch. If the Customer returns the product to Human Touch without an RMA from Human Touch or beyond the 30 day period, Human Touch retains the right to refuse delivery of the returned product. If a Product is received without proper packaging, and/ without all parts and accessories, Human Touch retains the right to charge the customer for additional items.
Once the product is received at Human Touch and meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge. All products are subject to a restocking and inspection fee of 15% of original purchase price. Please allow 3 – 4 weeks for the refund to be processed.
Luraco Return Policy:
All Luraco Massage Chairs can be returned up to 30 days after delivery. No returns after 30 days.
Do not return your item without first getting approval and an RMA number from us. Failure to follow this procedure can result in added fees and a delayed refund.
You are responsible for the original shipping cost to you, and the white glove return cost to return the chair.
Luraco works with White Glove returns only. We will need to know if you still have the boxes or not. Luraco does not charge for the boxes but will charge the shipping costs to send them.
Take pictures of the chair before it is packed up (front, back, left side and right side). This way there is proof that it is in good condition.
Disconnect remote (BP Monitor if included) and put in a separate box. DO NOT PUT THESE ITEMS IN THE BASE OF THE CHAIR.
Important! Also, take pictures of the “ready to go” packaging. This way you have proof of how it looks “going out your door”.
If you need to return your Luraco massage chair please contact us at support@primemassagechairs.com and please let us know why you wish to return your item. All refunds will be issued once your item has been inspected and approved.
Inner Balance, Johnson Wellness & Synca Wellness Return Policy:
Any Inner Balance, Johnson Wellness or Synca Wellness item can be returned for up to 30 days after delivery. There is a 20% restocking fee which covers the expenses of buying a new carton, repacking, repairing the unit, and offering a discount to sell it as 2nd hand.
If you would like to return your item, please send us an email at support@primemassagechairs.com stating a reason for returning. We will review it and follow up accordingly.
If your item is defective we may issue you a replacement or send a technician to repair your item. When it’s a buyer’s remorse return, you are liable for original freight costs to you and any return shipping costs, as well as the cost of any expense to re-box and refurbish the item to a re-sellable level must be paid.
Any return has to be approved. Once we have approved your return we will send you return instructions and an RMA number. Do not return any item without our approval and without being issued an RMA number, failure to follow this instruction can result in added fees and a delayed refund.
You must return all literature and everything that originally was shipped to you.
uKnead Return Policy:
uKnead offers a 14 day return period, based on the date of delivery. If you are not satisfied for any reason, we accept returns provided the chair is in near new condition with all packaging.
You must pack and palletize the shipment, or we can arrange for white glove pick up at your expense. You will be responsible for the original shipping charges to you as well as the shipping charges back to the uKnead warehouse.
In case the chair is damaged or packaging is missing, we will charge a 15% restocking fee based on the retail sales price.
UltraComfort America Return Policy:
UltraComfort must authorize the return of any products. Products returned for any reason other than a manufacturer’s defect will be subject to a Restocking Fee equal to 15% of the retailer’s purchase price. Products may be returned within 30 days of delivery with the exception of Special Order or Non-Stocked chairs.
Costs incurred for both outbound and inbound freight will also be charged. UltraComfort will not accept any product returns without a return authorization number issued by an authorized UltraComfort representative, and no credit will be issued for unauthorized returns. Special order or non-stocked chairs cannot be returned.
RETURN PROCEDURE
- All return request must be submitted in writing and sent to support@primemassagechairs.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@PRIMEMASSAGECHAIRS.COM
CANCELLATIONS
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
EMAIL SUPPORT@PRIMEMASSAGECHAIRS.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@primemassagechairs.com to arrange for replacement and pick-up of the damaged massage chair. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@PRIMEMASSAGECHAIRS.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found below the description on every product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@PRIMEMASSAGECHAIRS.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
Frequently Asked Questions
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Do You Charge Sales Tax? Not in most states. We have a physical presence in the State of Ohio, so we are currently only required to collect tax on items that are shipped to an Ohio address.
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Do you offer Financing? Yes, we do. Information can be found here.
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What is Zero Gravity? It reclines your back, increasing the pitch of the seat base to become steeper. The legs will be raised to be at above heart level. Zero Gravity designed by NASA claims that it puts the least amount of stress on your back when lying down and also allows for better blood circulation.
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What is an L-Track? The L-Track massages from the neck & shoulders down through the glutes and in some models to the top of the hamstrings. People over 250 lbs should not use an L-Track chair. The rollers on any brand chair are not designed to handle above that weight. A user that exceeds 250 lbs. will shorten the lifespan of the chair. Most importantly people with lower back issues may further aggravate back pain. If you are over 250 lbs. an S-Track is highly recommended.
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What is an S-Track? S-Track is the back-massage system that starts from the neck & shoulders down to the lower back near the tailbone area. The metal track that back massage rollers move on is curved in an S shape to contour the curves of the spine. The S-Track is very effective at keeping a consistent pressure throughout the back.
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I have a medically implanted device, should I buy a massage chair? No, anyone with an implanted device such as a Pacemaker should not use a massage chair. These chairs generate an electrical field from the motors and could interfere with any implanted device.
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I have a spinal, back, or neck injury, condition, or disorder. Should I buy a massage chair? Not before consulting with your physician or surgeon and getting prior approval. If you have any pre-existing conditions you should always get medical approval before using a massage chair.
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Do you ship Overseas? Unfortunately no, we only ship to the Contiguous United States, better known as the Lower 48 States.
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Once I place my order, how long until my item ships? Usually, it will take 1-3 business days for Massage Chairs to ship. The handling time is noted on each product page for your reference. Handling times will vary by supplier.
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How long will my new Massage Chair take to arrive? Delivery can vary based on the delivery method you chose when you bought your item, but it typically takes about 5-10 business days after your item has been shipped to arrive. White Glove Delivery & Setup can sometimes take longer depending on scheduling.
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What is Curbside Delivery? If you choose Curbside Delivery your Massage Chair will arrive unassembled in the factory packaging. The delivery company will deliver to your driveway or entryway. You will then be responsible for taking it into your home or business. You will want to have people helping you move your new Massage Chair as they are heavy.
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What is Threshold Delivery? With Threshold Delivery, the delivery company will deliver your Massage Chair to the nearest ground-level entrance of your home, business or apartment building. You will be responsible for actually bringing your item in. Once again, Massage Chairs are heavy so you'll want to get some help from friends.
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What is White Glove Delivery & Setup? With White Glove Delivery & Setup your new Massage Chair will be brought into your home or business. It will be professionally assembled and any trash will be removed once the job is completed.
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What if my item arrives damaged? Please see our Shipping Policy for detailed information.
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Who do I contact if my item malfunctions? If in the rare event you do have a problem with your item, you can reach out to us and we can put you in contact with the Manufacturer. They will be able to walk you through any issues or troubleshooting and will be able to schedule a technician, if needed, to come to your home for a repair or parts replacement.
- Do you offer Quantity Discounts? Yes, we do. If you're planning on purchasing more than 1 item please contact us for a better rate.
QUESTIONS & ANSWERS
Ask a Question-
I've seen the Osaki Maestro cheaper, do you price match?
Yes, we do price match. Please give us a call at 1-800-566-2798 or Chat with us to discuss.
Great quality and performance from this chair, I just wish the manual was clearer and the remote control was a bit more sturdy. Overall a great chair.
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