Svago Newton SV-630 Zero Gravity Recliner
by Svago
Svago Newton SV-630 Zero Gravity Recliner
Meet the most effective, feature-packed, sophisticated zero-gravity recliner in the world.
Luxuriously appointed with buttery-soft, top grain leather, a hand-carved wood base, and the highest quality memory foam throughout, The Newton's special air-cell massage combined with heat and the zero gravity position allow your muscles to relax, spine to decompress, discs to re-hydrate, and blood to circulate throughout the body more deeply and thoroughly - reducing pain and improving healing and health.
Welcome to relief, repair, relaxation, and rejuvenation right in the comfort of your home.
There's No Place Like Home
Spas are great, but the physical and psychological decompression, healing, and stress relief you can experience with The Newton in the comfort of your own home are unparalleled. Rest, relax, heal your back and body, practice valuable self-and-health care all while adding style and luxury to your home.
Ever Had Seven Hands Simultaneously Massage You?
The Newton features state-of-the-art Air Cell Massage. This type of massage is basically like having seven hands simultaneously massaging you from head to toe. Our Relax and Stretch massage program utilizes the air cell massage and heat to deepen and aide your zero gravity experience... and makes you feel so relaxed, like you're floating out in space.
Hello, Gorgeous
The Newton is appointed in the finest, hand-selected, hand-stitched, Royal Top Grain leather that starts buttery-soft and only gets softer over time. Traveling to Italy to source the finest leathers, we've found the most beautiful leathers that will age beautifully (just like you!).
You'll Never Forget This Head-To-Toe Memory Foam
The cushioning layer of The Newton is 100% high-density memory foam, providing instant and constant support for every part of the body that is in contact with your Svago. This head-to-toe, full-body support adds a vital component to the zero gravity experience allowing muscles to relax and the vertebrae to fall back into place.
No Awkward Arms Here
Ever notice how in many recliners you have to do a massive, awkward, uncomfortable readjustment of your arms when you put the recliner back? Many other recliners neglect the importance of the armrests in helping to align and support your body in a way that allows maximum decompression of your spinal column and surrounding muscle groups. Our armrests have been specially engineered to keep your arms in the optimal position. And when you go from upright to zero gravity the armrests continue to keep your body supported and comfortable. This is vitally important for people who are experiencing acute back pain. We've got your arms... and your back!
Two Is Better Than One
While many couples end up getting two Newtons, so they can relax and rejuvenate together (plus watch TV, read, watch the sun go down & anything else you'd do in a recliner!), The Newton has two Custom Memory Settings, so your preferences are saved. This means immediate relaxation with no time spent making adjustments for your maximum comfort. Bonus: If you each have a Svago, you can do one setting for zero gravity and another for kicking back and relaxing while you read or watch TV.
Just Like You Like It
From headrest to footrest and everything in between, The Newton is the most advanced and most customizable zero gravity recliner. The remote controlled, memory foam headrest allows you to adjust your head and neck exactly how you want it without having to get up or reach back. The remote will do it for you. The Newton also offers the most supportive and customizable lumbar support, which can be mission critical for anyone who has issues with the low back. The footrest is remote adjustable to get the angle of the footrest to the exact position that feels best. This is especially helpful for shorter or taller users.
You're In Control
You are in control of your comfort with our easy-to-navigate, full-featured, hand-held remote. Just the right size and button spacing to be easy to find, easy to put away, and easy to navigate. And we're pretty sure you'll spend so much time in your Svago that you'll memorize those buttons...
Oh, Wow. That Was Out Of This World.
A "side-effect" of relieving gravity's weight from your body is total relaxation. The Newton offers Smart Wake-Up Programs so you can make sure you don't float away into La La Land for any longer than you want.
Parting Is Such Sweet Sorrow
When it's time to get up we make it easy. Our One-Touch Power Off button takes you from any position to upright. No need to return yourself to upright before powering off, we'll take care of that!
| SPECIFICATIONS | |
|---|---|
| Steel Frame: | Yes |
| Memory Foam Cushion Layer: | Yes |
| Upholstery: | Top Grain Leather |
| No. of Motors: | 3 Motors |
| Upright Dimension: | (L x W x H): 43.3” x 31” x 47.5” |
| Reclined Dimension: | (L x W x H): 63” x 31” x 30" |
| Seat Width: | 21” |
| Net Weight: | 95lbs |
| Weight Capacity: | 400lbs |
| Power Voltage: | 120v |
| Rated Frequency: | 60Hz |
| Power Supply Wiring Length: | 9’ |
| Environmental Temperature: | 50°F – 104°F |
| Storage Temperature: | 68°F – 140°F |
| Shipping Dimensions: | (L x W x H): 45" x 32" x 33.9" |
| Shipping Weight: | Approx. 111 lbs. |
*Warranty not valid for commercial use.
Svago Newton SV-630 Zero Gravity Recliner
Meet the most effective, feature-packed, sophisticated zero-gravity recliner in the world.
Luxuriously appointed with buttery-soft, top grain leather, a hand-carved wood base, and the highest quality memory foam throughout, The Newton's special air-cell massage combined with heat and the zero gravity position allow your muscles to relax, spine to decompress, discs to re-hydrate, and blood to circulate throughout the body more deeply and thoroughly - reducing pain and improving healing and health.
Welcome to relief, repair, relaxation, and rejuvenation right in the comfort of your home.
There's No Place Like Home
Spas are great, but the physical and psychological decompression, healing, and stress relief you can experience with The Newton in the comfort of your own home are unparalleled. Rest, relax, heal your back and body, practice valuable self-and-health care all while adding style and luxury to your home.
Ever Had Seven Hands Simultaneously Massage You?
The Newton features state-of-the-art Air Cell Massage. This type of massage is basically like having seven hands simultaneously massaging you from head to toe. Our Relax and Stretch massage program utilizes the air cell massage and heat to deepen and aide your zero gravity experience... and makes you feel so relaxed, like you're floating out in space.
Hello, Gorgeous
The Newton is appointed in the finest, hand-selected, hand-stitched, Royal Top Grain leather that starts buttery-soft and only gets softer over time. Traveling to Italy to source the finest leathers, we've found the most beautiful leathers that will age beautifully (just like you!).
You'll Never Forget This Head-To-Toe Memory Foam
The cushioning layer of The Newton is 100% high-density memory foam, providing instant and constant support for every part of the body that is in contact with your Svago. This head-to-toe, full-body support adds a vital component to the zero gravity experience allowing muscles to relax and the vertebrae to fall back into place.
No Awkward Arms Here
Ever notice how in many recliners you have to do a massive, awkward, uncomfortable readjustment of your arms when you put the recliner back? Many other recliners neglect the importance of the armrests in helping to align and support your body in a way that allows maximum decompression of your spinal column and surrounding muscle groups. Our armrests have been specially engineered to keep your arms in the optimal position. And when you go from upright to zero gravity the armrests continue to keep your body supported and comfortable. This is vitally important for people who are experiencing acute back pain. We've got your arms... and your back!
Two Is Better Than One
While many couples end up getting two Newtons, so they can relax and rejuvenate together (plus watch TV, read, watch the sun go down & anything else you'd do in a recliner!), The Newton has two Custom Memory Settings, so your preferences are saved. This means immediate relaxation with no time spent making adjustments for your maximum comfort. Bonus: If you each have a Svago, you can do one setting for zero gravity and another for kicking back and relaxing while you read or watch TV.
Just Like You Like It
From headrest to footrest and everything in between, The Newton is the most advanced and most customizable zero gravity recliner. The remote controlled, memory foam headrest allows you to adjust your head and neck exactly how you want it without having to get up or reach back. The remote will do it for you. The Newton also offers the most supportive and customizable lumbar support, which can be mission critical for anyone who has issues with the low back. The footrest is remote adjustable to get the angle of the footrest to the exact position that feels best. This is especially helpful for shorter or taller users.
You're In Control
You are in control of your comfort with our easy-to-navigate, full-featured, hand-held remote. Just the right size and button spacing to be easy to find, easy to put away, and easy to navigate. And we're pretty sure you'll spend so much time in your Svago that you'll memorize those buttons...
Oh, Wow. That Was Out Of This World.
A "side-effect" of relieving gravity's weight from your body is total relaxation. The Newton offers Smart Wake-Up Programs so you can make sure you don't float away into La La Land for any longer than you want.
Parting Is Such Sweet Sorrow
When it's time to get up we make it easy. Our One-Touch Power Off button takes you from any position to upright. No need to return yourself to upright before powering off, we'll take care of that!
| SPECIFICATIONS | |
|---|---|
| Steel Frame: | Yes |
| Memory Foam Cushion Layer: | Yes |
| Upholstery: | Top Grain Leather |
| No. of Motors: | 3 Motors |
| Upright Dimension: | (L x W x H): 43.3” x 31” x 47.5” |
| Reclined Dimension: | (L x W x H): 63” x 31” x 30" |
| Seat Width: | 21” |
| Net Weight: | 95lbs |
| Weight Capacity: | 400lbs |
| Power Voltage: | 120v |
| Rated Frequency: | 60Hz |
| Power Supply Wiring Length: | 9’ |
| Environmental Temperature: | 50°F – 104°F |
| Storage Temperature: | 68°F – 140°F |
| Shipping Dimensions: | (L x W x H): 45" x 32" x 33.9" |
| Shipping Weight: | Approx. 111 lbs. |
*Warranty not valid for commercial use.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price.
If you find another online store that offers a lower price than us within 6 months of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 6 months of your purchase date we will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 6 months from the date of your order and we will process the credit accordingly.
Our 6 Month Low Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Low Price Guarantee.
- Promotions such as rebates, "buy one, get one free" and tradeshow offers are not eligible.
- Discontinued items are not eligible.
- The item must be in stock on the competitor's website.
- The competitor must be an online store, they may not have a retail location.
- The website cannot be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc.).
- The competitor must be an Authorized Retailer of the product in question.
- The 6 Month Low Price Guarantee includes the item price and the shipping charges, it excludes sales tax.
- The competitor must not be in violation of minimum advertised pricing.
- All Luraco products are excluded.
If you want to check if we can price match a product before you place your order, please contact us.
Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible.
In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order."
Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.
If you need to contact us, please email support@primemassagechairs.com or call 800-566-2798.
We Are Massage Chair Experts.
We specialize in top quality Massage Chairs, Lift Chairs, & Zero Gravity Recliners. We are passionate about the products we sell. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the massage chair market.
What sets us apart from the rest?
Large general retailers lack the specialized knowledge to answer specific questions on assembly, warranty, and product benefits and features. We know massage chairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service and we're always here if you need us.
- FREE shipping to the lower 48 USA on every order and no sales tax in most states.
- We guarantee that our prices are the lowest online via our 6 Month Low Price Guarantee.
Our Mission: Get You In The Right Chair The First Time
At Prime Massage Chairs, our mission is to help get you in the right chair the first time. Whether you have chronic back pain, need help standing up, or just enjoy getting a massage, having the right chair in the comfort of your home just makes life more enjoyable.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every Day
- 6 Month Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Expedited Order Processing
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouses.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the factory-direct savings on to you.
- We offer fast free shipping, no taxes in most states, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout which means your details are safe.
We understand buying a chair is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@primemassagechairs.com.
Who We Are
We're a family-owned business and based in Ohio. The owners, Duane and Sue, started Prime Massage Chairs to help people find relief from back pain without going to a costly masseuse. Sue has had back issues since she was 14 years old and the first time she sat in a massage chair she was amazed and actually felt a difference in the pain relief.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Being online-only means we can offer all of this without sacrificing any of the things that got us excited to start this business in the first place, like being able to travel and help people all over the USA.
Contact Us
You can call our customer support team from 8am-8pm EST Monday-Sunday at (800) 566-2798.
You can chat live with our customer support team 6 days a week, just look for the button on the right side of every page that says "Live Chat".
You can email our customer support team: support@primemassagechairs.com and we will reply within 1 hour during regular business hours.
We hope you enjoy our chairs as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
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Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-5 business days and delivery time varies between 3-10 business days if your product is in stock.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days, but can sometimes take up to 5 business days from the date of your order. Each brand will have different handling times, and the handling time is posted on each product page for your reference.
- We will send you the tracking information within 24 hours after your item has shipped to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.
- Standard shipping costs are included with any unit going ground to the lower 48 states.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@primemassagechairs.com
Damages:
- Please inspect the packaging of your items when they arrive and before the delivery driver leaves.
- If there are any products damaged upon arrival you must take pictures of the damage, and sign carrier paperwork: “Product damaged and refused”.
- Notify Prime Massage Chairs immediately via email at support@primemassagechairs.com.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a chair sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered to you on a pallet or multiple pallets.
- Be sure to keep all your packing materials including the pallet(s). If you decide to return the item you will need to have all the original packing materials.
How to Handle Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Prime Massage Chairs recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Prime Massage Chairs immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Prime Massage Chairs immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@primemassagechairs.com
PrimeMassageChairs.com is committed to providing the best customer service in the massage chair industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
PrimeMassageChairs.com 30-Day Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There may be a restocking fee, each brand has a different return policy.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- You are responsible for any return shipping charges.
- White Glove Delivery is a service and therefore is non-refundable.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@primemassagechairs.com
*Exclusions
PrimeMassageChairs.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Shipping & Returns" tab on the product page and below:
Daiwa Return Policy:
For all Daiwa massage chairs, we offer a 30-day money back guarantee. Customers will be responsible for the original shipping costs as well as the return shipping costs to get the chair back to the Daiwa facility, this applies to Cancellations if the order has been shipped. There is also a 20% restocking fee. All shipping costs including White Glove Delivery costs are non-refundable. No refunds after 30 days.
All returned merchandise must be in new resalable condition and have all of the original packaging including manuals, accessories, cables, etc., with the Authorization (RMA #) clearly written on the outside of the box. Return requests must be made within 30 days of the receipt date.
Return Procedures:
- All returns must first be assigned an RMA number. Do not return anything without first obtaining an RMA from us. Failure to follow this procedure can result in delayed refunds and added fees.
- Get your RMA number by emailing us at support@primemassagechairs.com.
- Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
- Choose the shipping company of your choice for return or call us to get a designated shipping company.
- Email us back with the tracking number of the returning merchandise at support@primemassagechairs.com.
- Product/merchandise must be insured for the possibility of damage/getting lost.
Inada Return Policy:
For all Inada massage chairs, we offer a 30-day Return Policy. Customers will be responsible for the original shipping costs as well as the return shipping costs to get the chair back to the warehouse, this applies to Cancellations if the order has been shipped. There is also a 20% restocking fee.
All shipping costs including White Glove Delivery costs are non-refundable. No refunds after 30 days of receiving the chair.
All returned merchandise must be in new resalable condition and have all of the original packaging including manuals, accessories, cables, etc., with the Authorization (RMA #) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date.
Return Procedures:
- All returns must first be assigned an RMA number. Do not return anything without first obtaining an RMA from us. Failure to follow this procedure can result in delayed refunds and added fees.
- Get your RMA number by emailing us at support@primemassagechairs.com.
- Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
- Choose the shipping company of your choice for return or call us to get a designated shipping company.
- Email us back with the tracking number of the returning merchandise at support@primemassagechairs.com.
- Product/merchandise must be insured for the possibility of damage/getting lost.
Infinity Return Policy:
Any Infinity product can be returned within 30 days of the delivery date.
All returned products must be received in “like new” condition, in the original carton, with all of the original packaging, parts, and accessories. Any damage to the product (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees.
The return shipping cost back to the Infinity warehouse is non-refundable. White glove delivery is also non-refundable.
Once the product is received and inspected a refund will be issued to the original method of payment minus the shipping charges and restocking fee. All products are subject to a restocking and inspection fee of 15% of the original purchase price.
In order to return a product, a Return Merchandise Authorization number (RMA) is required and can be obtained by contacting support@primemassagechairs.com.
No returns will be accepted without an RMA # issued by PrimeMassageChairs.com.
Any items returned past the 30-day threshold or without an RMA # issued by PrimeMassageChairs.com will be refused and the item will be sent back to you at your cost.
Please allow 2 – 4 weeks for the refund to be processed.
Osaki & Titan Return Policy:
For all Osaki or Titan massage chairs, we offer a 30-day money back guarantee. Customers will be responsible for the original shipping costs as well as the return shipping costs to get the chair back to the Osaki/Titan facility, this applies to Cancellations if the order has been shipped. All shipping costs including White Glove Delivery costs are non-refundable. No refunds after 30 days.
All returned merchandise must be in new resalable condition and have all of the original packaging including manuals, accessories, cables, etc., with the Authorization (RMA #) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date.
Return Procedures:
- All returns must first be assigned an RMA number. Do not return anything without first obtaining an RMA from us. Failure to follow this procedure can result in delayed refunds and added fees.
- Get your RMA number by emailing us at support@primemassagechairs.com.
- Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
- Choose the shipping company of your choice for return or call us to get a designated shipping company.
- Email us back with the tracking number of the returning merchandise at support@primemassagechairs.com.
- Product/merchandise must be insured for the possibility of damage/getting lost.
OHCO, Panasonic and Positive Posture Return Policy:
Any OHCO, Panasonic or Positive Posture product can be returned within 30 days of the delivery date.
In order to return a product, a Return Merchandise Authorization number (RMA) is required and can be obtained by contacting support@primemassagechairs.com.
No returns will be accepted without an RMA # issued by PrimeMassageChairs.com.
Any items returned past the 30-day threshold or without an RMA # issued by PrimeMassageChairs.com will be refused and the item will be sent back to you at your cost.
You will be responsible for and prepay all shipping charges and shall assume all risk of loss or damage of the product while in transit to us. It is advised to purchase shipping insurance in case your item is lost or damaged on its way back to us. If the item gets lost or arrives damaged you are solely responsible.
All returned products must be received in “like new” condition, in the original carton, with all of the original packaging, parts, and accessories. Any damage to the product (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees.
Shipping and handling are non-refundable, this includes white glove delivery.
Once the product is received and inspected a refund will be issued to the original method of payment minus the original shipping charges. All products are subject to a restocking and inspection fee of 15% of the original purchase price.
Please allow 2 – 4 weeks for the refund to be processed.
Fujimedic, Homedics & Svago Return Policy:
- If the chair does not operate correctly, Cozzia has the right to fix it.
- If the chair arrives damaged, Cozzia will ship you a new chair.
- If you want to return your chair for whatever reason, you will be responsible for the inbound and outbound freight and a 15% restocking fee.
- There is a 30-day restocking fee and items cannot be returned after 30 days
- All items must be returned in their original packaging with all of their product and packaging materials.
- White Glove Delivery is Non-Refundable.
Human Touch Return Policy:
All products purchased directly from PrimeMassageChairs.com can be returned within 30 days of receipt. In order to return a product, a Return Merchandise Authorization number (RMA) is required. The RMA can be obtained by contacting PrimeMassageChairs.com at support@primemassagechairs.com. The RMA number must be noted on the outside of the returned Product container. RMAs are only valid for 30 days from issuance.
Products must be received in “like new” condition, in the original carton, with all of the original packaging, parts, and accessories. Any damage to the chair (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees. Shipping and handling are not refundable.
Customer shall be responsible for and prepay all shipping charges and shall assume all risk of loss or damage to Product while in transit to Human Touch. Human Touch will replace the returned product with a new replacement unit or issue a refund at the customer’s preference. Neither replacement nor refund will be initiated until after the returned product is received and inspected by Human Touch. If the Customer returns the product to Human Touch without an RMA from Human Touch or beyond the 30 day period, Human Touch retains the right to refuse delivery of the returned product. If a Product is received without proper packaging, and/ without all parts and accessories, Human Touch retains the right to charge the customer for additional items.
Once the product is received at Human Touch and meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge. All products are subject to a restocking and inspection fee of 15% of original purchase price. Please allow 3 – 4 weeks for the refund to be processed.
Luraco Return Policy:
All Luraco Massage Chairs can be returned up to 30 days after delivery. No returns after 30 days.
Do not return your item without first getting approval and an RMA number from us. Failure to follow this procedure can result in added fees and a delayed refund.
You are responsible for the original shipping cost to you, and the white glove return cost to return the chair.
Luraco works with White Glove returns only. We will need to know if you still have the boxes or not. Luraco does not charge for the boxes but will charge the shipping costs to send them.
Take pictures of the chair before it is packed up (front, back, left side and right side). This way there is proof that it is in good condition.
Disconnect remote (BP Monitor if included) and put in a separate box. DO NOT PUT THESE ITEMS IN THE BASE OF THE CHAIR.
Important! Also, take pictures of the “ready to go” packaging. This way you have proof of how it looks “going out your door”.
If you need to return your Luraco massage chair please contact us at support@primemassagechairs.com and please let us know why you wish to return your item. All refunds will be issued once your item has been inspected and approved.
Inner Balance, Johnson Wellness & Synca Wellness Return Policy:
Any Inner Balance, Johnson Wellness or Synca Wellness item can be returned for up to 30 days after delivery. There is a 20% restocking fee which covers the expenses of buying a new carton, repacking, repairing the unit, and offering a discount to sell it as 2nd hand.
If you would like to return your item, please send us an email at support@primemassagechairs.com stating a reason for returning. We will review it and follow up accordingly.
If your item is defective we may issue you a replacement or send a technician to repair your item. When it’s a buyer’s remorse return, you are liable for original freight costs to you and any return shipping costs, as well as the cost of any expense to re-box and refurbish the item to a re-sellable level must be paid.
Any return has to be approved. Once we have approved your return we will send you return instructions and an RMA number. Do not return any item without our approval and without being issued an RMA number, failure to follow this instruction can result in added fees and a delayed refund.
You must return all literature and everything that originally was shipped to you.
UltraComfort America Return Policy:
UltraComfort must authorize the return of any products. Products returned for any reason other than a manufacturer’s defect will be subject to a Restocking Fee equal to 15% of the retailer’s purchase price. Products may be returned within 30 days of delivery with the exception of Special Order or Non-Stocked chairs.
Costs incurred for both outbound and inbound freight will also be charged. UltraComfort will not accept any product returns without a return authorization number issued by an authorized UltraComfort representative, and no credit will be issued for unauthorized returns. Special order or non-stocked chairs cannot be returned.
RETURN PROCEDURE
- All return request must be submitted in writing and sent to support@primemassagechairs.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@PRIMEMASSAGECHAIRS.COM
CANCELLATIONS
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
EMAIL SUPPORT@PRIMEMASSAGECHAIRS.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@primemassagechairs.com to arrange for replacement and pick-up of the damaged massage chair. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@PRIMEMASSAGECHAIRS.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found below the description on every product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@PRIMEMASSAGECHAIRS.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
Frequently Asked Questions
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Do you offer Financing? Yes, we do. Information can be found here.
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Do you offer Quantity Discounts? Yes, we do. If you're planning on purchasing more than 1 chair please contact us for a better rate.
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Are your chairs New? Yes, all of our chairs are brand new from the manufacturer and we're an Authorized Dealer for every brand we carry.
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Do you have a Showroom where I can try the chairs? No, not at this time.
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Do you charge Sales Tax? Not in most states. At this time we are only required to collect tax on items that are shipped to an Ohio address.
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What is Zero Gravity? It reclines your back, increasing the pitch of the seat base to become steeper. The legs will be raised to be at above heart level. Zero Gravity designed by NASA claims that it puts the least amount of stress on your back when lying down and also allows for better blood circulation.
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What is an L-Track? The L-Track massages from the neck & shoulders down through the glutes and in some models to the top of the hamstrings.
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What is an S-Track? S-Track is the back-massage system that starts from the neck & shoulders down to the lower back near the tailbone area. The metal track that back massage rollers move on is curved in an S shape to contour the curves of the spine. The S-Track is very effective at keeping consistent pressure throughout the back.
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I have a medically implanted device, should I buy a massage chair? No, anyone with an implanted device such as a Pacemaker should not use a massage chair. These chairs generate an electrical field from the motors and could interfere with any implanted device.
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I have a spinal, back, or neck injury, condition, or disorder. Should I buy a massage chair? Not before consulting with your physician or surgeon and getting prior approval. If you have any pre-existing conditions you should always get medical approval before using a massage chair.
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Do you ship Overseas? Unfortunately no, we only ship to the Contiguous United States, better known as the lower 48 States.
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Once I place my order, how long until my chair ships? Usually, it will take 1-3 business days for chairs to ship out of the manufacturer's warehouse. The handling time is noted on each product page for your reference. Handling times will vary by supplier.
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How long will my new chair take to arrive? Delivery can vary based on the delivery method you chose when you bought your chair, but it typically takes about 5-10 business days after your item has been shipped to arrive. Transit times will vary depending on your location. White Glove Delivery & Setup can sometimes take longer depending on scheduling.
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Will the Delivery Company call me before delivering the chair I ordered? Yes, once the chair gets close the delivery company will call you to schedule the delivery of your chair in most cases.
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What is Curbside Delivery? If you choose Curbside Delivery your chair will arrive to you in the factory packaging and the delivery company will deliver to your driveway or entryway. You will then be responsible for taking the chair into your home or business. You will want to have people helping you move your new chair as they are heavy.
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What is Threshold Delivery? With Threshold Delivery, the delivery company will deliver your chair to the nearest ground-level entrance of your home, business or apartment building. You will be responsible for actually bringing your item in. Once again, these chairs are heavy so you'll want to get some help from friends.
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What is White Glove Delivery & Setup? With White Glove Delivery & Setup your new chair will be brought into your home or business. It will be professionally assembled and any trash will be removed once the job is completed.
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Will my chair be delivered by UPS or FedEx? No, not in most cases. Typically the chairs are delivered via LTL semi-trucks. If you order white glove delivery & setup usually those companies will deliver your chair in a large van or box truck.
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What if my item arrives damaged? Please see our Shipping Policy for detailed information.
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Who do I contact if my item malfunctions? If in the rare event you do have a problem with your chair, you can reach out to us and we can put you in contact with the Manufacturer. They will be able to walk you through any issues or troubleshooting and will be able to schedule a technician, if needed and if under warranty, to come to your home for a repair or parts replacement.
Svago Newton SV-630 Zero Gravity Recliner
Meet the most effective, feature-packed, sophisticated zero-gravity recliner in the world.
Luxuriously appointed with buttery-soft, top grain leather, a hand-carved wood base, and the highest quality memory foam throughout, The Newton's special air-cell massage combined with heat and the zero gravity position allow your muscles to relax, spine to decompress, discs to re-hydrate, and blood to circulate throughout the body more deeply and thoroughly - reducing pain and improving healing and health.
Welcome to relief, repair, relaxation, and rejuvenation right in the comfort of your home.
There's No Place Like Home
Spas are great, but the physical and psychological decompression, healing, and stress relief you can experience with The Newton in the comfort of your own home are unparalleled. Rest, relax, heal your back and body, practice valuable self-and-health care all while adding style and luxury to your home.
Ever Had Seven Hands Simultaneously Massage You?
The Newton features state-of-the-art Air Cell Massage. This type of massage is basically like having seven hands simultaneously massaging you from head to toe. Our Relax and Stretch massage program utilizes the air cell massage and heat to deepen and aide your zero gravity experience... and makes you feel so relaxed, like you're floating out in space.
Hello, Gorgeous
The Newton is appointed in the finest, hand-selected, hand-stitched, Royal Top Grain leather that starts buttery-soft and only gets softer over time. Traveling to Italy to source the finest leathers, we've found the most beautiful leathers that will age beautifully (just like you!).
You'll Never Forget This Head-To-Toe Memory Foam
The cushioning layer of The Newton is 100% high-density memory foam, providing instant and constant support for every part of the body that is in contact with your Svago. This head-to-toe, full-body support adds a vital component to the zero gravity experience allowing muscles to relax and the vertebrae to fall back into place.
No Awkward Arms Here
Ever notice how in many recliners you have to do a massive, awkward, uncomfortable readjustment of your arms when you put the recliner back? Many other recliners neglect the importance of the armrests in helping to align and support your body in a way that allows maximum decompression of your spinal column and surrounding muscle groups. Our armrests have been specially engineered to keep your arms in the optimal position. And when you go from upright to zero gravity the armrests continue to keep your body supported and comfortable. This is vitally important for people who are experiencing acute back pain. We've got your arms... and your back!
Two Is Better Than One
While many couples end up getting two Newtons, so they can relax and rejuvenate together (plus watch TV, read, watch the sun go down & anything else you'd do in a recliner!), The Newton has two Custom Memory Settings, so your preferences are saved. This means immediate relaxation with no time spent making adjustments for your maximum comfort. Bonus: If you each have a Svago, you can do one setting for zero gravity and another for kicking back and relaxing while you read or watch TV.
Just Like You Like It
From headrest to footrest and everything in between, The Newton is the most advanced and most customizable zero gravity recliner. The remote controlled, memory foam headrest allows you to adjust your head and neck exactly how you want it without having to get up or reach back. The remote will do it for you. The Newton also offers the most supportive and customizable lumbar support, which can be mission critical for anyone who has issues with the low back. The footrest is remote adjustable to get the angle of the footrest to the exact position that feels best. This is especially helpful for shorter or taller users.
You're In Control
You are in control of your comfort with our easy-to-navigate, full-featured, hand-held remote. Just the right size and button spacing to be easy to find, easy to put away, and easy to navigate. And we're pretty sure you'll spend so much time in your Svago that you'll memorize those buttons...
Oh, Wow. That Was Out Of This World.
A "side-effect" of relieving gravity's weight from your body is total relaxation. The Newton offers Smart Wake-Up Programs so you can make sure you don't float away into La La Land for any longer than you want.
Parting Is Such Sweet Sorrow
When it's time to get up we make it easy. Our One-Touch Power Off button takes you from any position to upright. No need to return yourself to upright before powering off, we'll take care of that!
| SPECIFICATIONS | |
|---|---|
| Steel Frame: | Yes |
| Memory Foam Cushion Layer: | Yes |
| Upholstery: | Top Grain Leather |
| No. of Motors: | 3 Motors |
| Upright Dimension: | (L x W x H): 43.3” x 31” x 47.5” |
| Reclined Dimension: | (L x W x H): 63” x 31” x 30" |
| Seat Width: | 21” |
| Net Weight: | 95lbs |
| Weight Capacity: | 400lbs |
| Power Voltage: | 120v |
| Rated Frequency: | 60Hz |
| Power Supply Wiring Length: | 9’ |
| Environmental Temperature: | 50°F – 104°F |
| Storage Temperature: | 68°F – 140°F |
| Shipping Dimensions: | (L x W x H): 45" x 32" x 33.9" |
| Shipping Weight: | Approx. 111 lbs. |
*Warranty not valid for commercial use.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price.
If you find another online store that offers a lower price than us within 6 months of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 6 months of your purchase date we will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 6 months from the date of your order and we will process the credit accordingly.
Our 6 Month Low Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Low Price Guarantee.
- Promotions such as rebates, "buy one, get one free" and tradeshow offers are not eligible.
- Discontinued items are not eligible.
- The item must be in stock on the competitor's website.
- The competitor must be an online store, they may not have a retail location.
- The website cannot be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc.).
- The competitor must be an Authorized Retailer of the product in question.
- The 6 Month Low Price Guarantee includes the item price and the shipping charges, it excludes sales tax.
- The competitor must not be in violation of minimum advertised pricing.
- All Luraco products are excluded.
If you want to check if we can price match a product before you place your order, please contact us.
Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible.
In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order."
Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.
If you need to contact us, please email support@primemassagechairs.com or call 800-566-2798.
We Are Massage Chair Experts.
We specialize in top quality Massage Chairs, Lift Chairs, & Zero Gravity Recliners. We are passionate about the products we sell. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the massage chair market.
What sets us apart from the rest?
Large general retailers lack the specialized knowledge to answer specific questions on assembly, warranty, and product benefits and features. We know massage chairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service and we're always here if you need us.
- FREE shipping to the lower 48 USA on every order and no sales tax in most states.
- We guarantee that our prices are the lowest online via our 6 Month Low Price Guarantee.
Our Mission: Get You In The Right Chair The First Time
At Prime Massage Chairs, our mission is to help get you in the right chair the first time. Whether you have chronic back pain, need help standing up, or just enjoy getting a massage, having the right chair in the comfort of your home just makes life more enjoyable.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every Day
- 6 Month Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Expedited Order Processing
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouses.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the factory-direct savings on to you.
- We offer fast free shipping, no taxes in most states, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout which means your details are safe.
We understand buying a chair is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@primemassagechairs.com.
Who We Are
We're a family-owned business and based in Ohio. The owners, Duane and Sue, started Prime Massage Chairs to help people find relief from back pain without going to a costly masseuse. Sue has had back issues since she was 14 years old and the first time she sat in a massage chair she was amazed and actually felt a difference in the pain relief.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Being online-only means we can offer all of this without sacrificing any of the things that got us excited to start this business in the first place, like being able to travel and help people all over the USA.
Contact Us
You can call our customer support team from 8am-8pm EST Monday-Sunday at (800) 566-2798.
You can chat live with our customer support team 6 days a week, just look for the button on the right side of every page that says "Live Chat".
You can email our customer support team: support@primemassagechairs.com and we will reply within 1 hour during regular business hours.
We hope you enjoy our chairs as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
Like us on Facebook
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-5 business days and delivery time varies between 3-10 business days if your product is in stock.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days, but can sometimes take up to 5 business days from the date of your order. Each brand will have different handling times, and the handling time is posted on each product page for your reference.
- We will send you the tracking information within 24 hours after your item has shipped to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.
- Standard shipping costs are included with any unit going ground to the lower 48 states.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@primemassagechairs.com
Damages:
- Please inspect the packaging of your items when they arrive and before the delivery driver leaves.
- If there are any products damaged upon arrival you must take pictures of the damage, and sign carrier paperwork: “Product damaged and refused”.
- Notify Prime Massage Chairs immediately via email at support@primemassagechairs.com.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a chair sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered to you on a pallet or multiple pallets.
- Be sure to keep all your packing materials including the pallet(s). If you decide to return the item you will need to have all the original packing materials.
How to Handle Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Prime Massage Chairs recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Prime Massage Chairs immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Prime Massage Chairs immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@primemassagechairs.com
PrimeMassageChairs.com is committed to providing the best customer service in the massage chair industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
PrimeMassageChairs.com 30-Day Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There may be a restocking fee, each brand has a different return policy.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- You are responsible for any return shipping charges.
- White Glove Delivery is a service and therefore is non-refundable.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@primemassagechairs.com
*Exclusions
PrimeMassageChairs.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Shipping & Returns" tab on the product page and below:
Daiwa Return Policy:
For all Daiwa massage chairs, we offer a 30-day money back guarantee. Customers will be responsible for the original shipping costs as well as the return shipping costs to get the chair back to the Daiwa facility, this applies to Cancellations if the order has been shipped. There is also a 20% restocking fee. All shipping costs including White Glove Delivery costs are non-refundable. No refunds after 30 days.
All returned merchandise must be in new resalable condition and have all of the original packaging including manuals, accessories, cables, etc., with the Authorization (RMA #) clearly written on the outside of the box. Return requests must be made within 30 days of the receipt date.
Return Procedures:
- All returns must first be assigned an RMA number. Do not return anything without first obtaining an RMA from us. Failure to follow this procedure can result in delayed refunds and added fees.
- Get your RMA number by emailing us at support@primemassagechairs.com.
- Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
- Choose the shipping company of your choice for return or call us to get a designated shipping company.
- Email us back with the tracking number of the returning merchandise at support@primemassagechairs.com.
- Product/merchandise must be insured for the possibility of damage/getting lost.
Inada Return Policy:
For all Inada massage chairs, we offer a 30-day Return Policy. Customers will be responsible for the original shipping costs as well as the return shipping costs to get the chair back to the warehouse, this applies to Cancellations if the order has been shipped. There is also a 20% restocking fee.
All shipping costs including White Glove Delivery costs are non-refundable. No refunds after 30 days of receiving the chair.
All returned merchandise must be in new resalable condition and have all of the original packaging including manuals, accessories, cables, etc., with the Authorization (RMA #) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date.
Return Procedures:
- All returns must first be assigned an RMA number. Do not return anything without first obtaining an RMA from us. Failure to follow this procedure can result in delayed refunds and added fees.
- Get your RMA number by emailing us at support@primemassagechairs.com.
- Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
- Choose the shipping company of your choice for return or call us to get a designated shipping company.
- Email us back with the tracking number of the returning merchandise at support@primemassagechairs.com.
- Product/merchandise must be insured for the possibility of damage/getting lost.
Infinity Return Policy:
Any Infinity product can be returned within 30 days of the delivery date.
All returned products must be received in “like new” condition, in the original carton, with all of the original packaging, parts, and accessories. Any damage to the product (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees.
The return shipping cost back to the Infinity warehouse is non-refundable. White glove delivery is also non-refundable.
Once the product is received and inspected a refund will be issued to the original method of payment minus the shipping charges and restocking fee. All products are subject to a restocking and inspection fee of 15% of the original purchase price.
In order to return a product, a Return Merchandise Authorization number (RMA) is required and can be obtained by contacting support@primemassagechairs.com.
No returns will be accepted without an RMA # issued by PrimeMassageChairs.com.
Any items returned past the 30-day threshold or without an RMA # issued by PrimeMassageChairs.com will be refused and the item will be sent back to you at your cost.
Please allow 2 – 4 weeks for the refund to be processed.
Osaki & Titan Return Policy:
For all Osaki or Titan massage chairs, we offer a 30-day money back guarantee. Customers will be responsible for the original shipping costs as well as the return shipping costs to get the chair back to the Osaki/Titan facility, this applies to Cancellations if the order has been shipped. All shipping costs including White Glove Delivery costs are non-refundable. No refunds after 30 days.
All returned merchandise must be in new resalable condition and have all of the original packaging including manuals, accessories, cables, etc., with the Authorization (RMA #) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date.
Return Procedures:
- All returns must first be assigned an RMA number. Do not return anything without first obtaining an RMA from us. Failure to follow this procedure can result in delayed refunds and added fees.
- Get your RMA number by emailing us at support@primemassagechairs.com.
- Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
- Choose the shipping company of your choice for return or call us to get a designated shipping company.
- Email us back with the tracking number of the returning merchandise at support@primemassagechairs.com.
- Product/merchandise must be insured for the possibility of damage/getting lost.
OHCO, Panasonic and Positive Posture Return Policy:
Any OHCO, Panasonic or Positive Posture product can be returned within 30 days of the delivery date.
In order to return a product, a Return Merchandise Authorization number (RMA) is required and can be obtained by contacting support@primemassagechairs.com.
No returns will be accepted without an RMA # issued by PrimeMassageChairs.com.
Any items returned past the 30-day threshold or without an RMA # issued by PrimeMassageChairs.com will be refused and the item will be sent back to you at your cost.
You will be responsible for and prepay all shipping charges and shall assume all risk of loss or damage of the product while in transit to us. It is advised to purchase shipping insurance in case your item is lost or damaged on its way back to us. If the item gets lost or arrives damaged you are solely responsible.
All returned products must be received in “like new” condition, in the original carton, with all of the original packaging, parts, and accessories. Any damage to the product (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees.
Shipping and handling are non-refundable, this includes white glove delivery.
Once the product is received and inspected a refund will be issued to the original method of payment minus the original shipping charges. All products are subject to a restocking and inspection fee of 15% of the original purchase price.
Please allow 2 – 4 weeks for the refund to be processed.
Fujimedic, Homedics & Svago Return Policy:
- If the chair does not operate correctly, Cozzia has the right to fix it.
- If the chair arrives damaged, Cozzia will ship you a new chair.
- If you want to return your chair for whatever reason, you will be responsible for the inbound and outbound freight and a 15% restocking fee.
- There is a 30-day restocking fee and items cannot be returned after 30 days
- All items must be returned in their original packaging with all of their product and packaging materials.
- White Glove Delivery is Non-Refundable.
Human Touch Return Policy:
All products purchased directly from PrimeMassageChairs.com can be returned within 30 days of receipt. In order to return a product, a Return Merchandise Authorization number (RMA) is required. The RMA can be obtained by contacting PrimeMassageChairs.com at support@primemassagechairs.com. The RMA number must be noted on the outside of the returned Product container. RMAs are only valid for 30 days from issuance.
Products must be received in “like new” condition, in the original carton, with all of the original packaging, parts, and accessories. Any damage to the chair (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees. Shipping and handling are not refundable.
Customer shall be responsible for and prepay all shipping charges and shall assume all risk of loss or damage to Product while in transit to Human Touch. Human Touch will replace the returned product with a new replacement unit or issue a refund at the customer’s preference. Neither replacement nor refund will be initiated until after the returned product is received and inspected by Human Touch. If the Customer returns the product to Human Touch without an RMA from Human Touch or beyond the 30 day period, Human Touch retains the right to refuse delivery of the returned product. If a Product is received without proper packaging, and/ without all parts and accessories, Human Touch retains the right to charge the customer for additional items.
Once the product is received at Human Touch and meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge. All products are subject to a restocking and inspection fee of 15% of original purchase price. Please allow 3 – 4 weeks for the refund to be processed.
Luraco Return Policy:
All Luraco Massage Chairs can be returned up to 30 days after delivery. No returns after 30 days.
Do not return your item without first getting approval and an RMA number from us. Failure to follow this procedure can result in added fees and a delayed refund.
You are responsible for the original shipping cost to you, and the white glove return cost to return the chair.
Luraco works with White Glove returns only. We will need to know if you still have the boxes or not. Luraco does not charge for the boxes but will charge the shipping costs to send them.
Take pictures of the chair before it is packed up (front, back, left side and right side). This way there is proof that it is in good condition.
Disconnect remote (BP Monitor if included) and put in a separate box. DO NOT PUT THESE ITEMS IN THE BASE OF THE CHAIR.
Important! Also, take pictures of the “ready to go” packaging. This way you have proof of how it looks “going out your door”.
If you need to return your Luraco massage chair please contact us at support@primemassagechairs.com and please let us know why you wish to return your item. All refunds will be issued once your item has been inspected and approved.
Inner Balance, Johnson Wellness & Synca Wellness Return Policy:
Any Inner Balance, Johnson Wellness or Synca Wellness item can be returned for up to 30 days after delivery. There is a 20% restocking fee which covers the expenses of buying a new carton, repacking, repairing the unit, and offering a discount to sell it as 2nd hand.
If you would like to return your item, please send us an email at support@primemassagechairs.com stating a reason for returning. We will review it and follow up accordingly.
If your item is defective we may issue you a replacement or send a technician to repair your item. When it’s a buyer’s remorse return, you are liable for original freight costs to you and any return shipping costs, as well as the cost of any expense to re-box and refurbish the item to a re-sellable level must be paid.
Any return has to be approved. Once we have approved your return we will send you return instructions and an RMA number. Do not return any item without our approval and without being issued an RMA number, failure to follow this instruction can result in added fees and a delayed refund.
You must return all literature and everything that originally was shipped to you.
UltraComfort America Return Policy:
UltraComfort must authorize the return of any products. Products returned for any reason other than a manufacturer’s defect will be subject to a Restocking Fee equal to 15% of the retailer’s purchase price. Products may be returned within 30 days of delivery with the exception of Special Order or Non-Stocked chairs.
Costs incurred for both outbound and inbound freight will also be charged. UltraComfort will not accept any product returns without a return authorization number issued by an authorized UltraComfort representative, and no credit will be issued for unauthorized returns. Special order or non-stocked chairs cannot be returned.
RETURN PROCEDURE
- All return request must be submitted in writing and sent to support@primemassagechairs.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@PRIMEMASSAGECHAIRS.COM
CANCELLATIONS
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
EMAIL SUPPORT@PRIMEMASSAGECHAIRS.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@primemassagechairs.com to arrange for replacement and pick-up of the damaged massage chair. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@PRIMEMASSAGECHAIRS.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found below the description on every product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@PRIMEMASSAGECHAIRS.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
Frequently Asked Questions
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Do you offer Financing? Yes, we do. Information can be found here.
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Do you offer Quantity Discounts? Yes, we do. If you're planning on purchasing more than 1 chair please contact us for a better rate.
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Are your chairs New? Yes, all of our chairs are brand new from the manufacturer and we're an Authorized Dealer for every brand we carry.
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Do you have a Showroom where I can try the chairs? No, not at this time.
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Do you charge Sales Tax? Not in most states. At this time we are only required to collect tax on items that are shipped to an Ohio address.
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What is Zero Gravity? It reclines your back, increasing the pitch of the seat base to become steeper. The legs will be raised to be at above heart level. Zero Gravity designed by NASA claims that it puts the least amount of stress on your back when lying down and also allows for better blood circulation.
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What is an L-Track? The L-Track massages from the neck & shoulders down through the glutes and in some models to the top of the hamstrings.
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What is an S-Track? S-Track is the back-massage system that starts from the neck & shoulders down to the lower back near the tailbone area. The metal track that back massage rollers move on is curved in an S shape to contour the curves of the spine. The S-Track is very effective at keeping consistent pressure throughout the back.
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I have a medically implanted device, should I buy a massage chair? No, anyone with an implanted device such as a Pacemaker should not use a massage chair. These chairs generate an electrical field from the motors and could interfere with any implanted device.
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I have a spinal, back, or neck injury, condition, or disorder. Should I buy a massage chair? Not before consulting with your physician or surgeon and getting prior approval. If you have any pre-existing conditions you should always get medical approval before using a massage chair.
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Do you ship Overseas? Unfortunately no, we only ship to the Contiguous United States, better known as the lower 48 States.
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Once I place my order, how long until my chair ships? Usually, it will take 1-3 business days for chairs to ship out of the manufacturer's warehouse. The handling time is noted on each product page for your reference. Handling times will vary by supplier.
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How long will my new chair take to arrive? Delivery can vary based on the delivery method you chose when you bought your chair, but it typically takes about 5-10 business days after your item has been shipped to arrive. Transit times will vary depending on your location. White Glove Delivery & Setup can sometimes take longer depending on scheduling.
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Will the Delivery Company call me before delivering the chair I ordered? Yes, once the chair gets close the delivery company will call you to schedule the delivery of your chair in most cases.
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What is Curbside Delivery? If you choose Curbside Delivery your chair will arrive to you in the factory packaging and the delivery company will deliver to your driveway or entryway. You will then be responsible for taking the chair into your home or business. You will want to have people helping you move your new chair as they are heavy.
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What is Threshold Delivery? With Threshold Delivery, the delivery company will deliver your chair to the nearest ground-level entrance of your home, business or apartment building. You will be responsible for actually bringing your item in. Once again, these chairs are heavy so you'll want to get some help from friends.
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What is White Glove Delivery & Setup? With White Glove Delivery & Setup your new chair will be brought into your home or business. It will be professionally assembled and any trash will be removed once the job is completed.
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Will my chair be delivered by UPS or FedEx? No, not in most cases. Typically the chairs are delivered via LTL semi-trucks. If you order white glove delivery & setup usually those companies will deliver your chair in a large van or box truck.
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What if my item arrives damaged? Please see our Shipping Policy for detailed information.
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Who do I contact if my item malfunctions? If in the rare event you do have a problem with your chair, you can reach out to us and we can put you in contact with the Manufacturer. They will be able to walk you through any issues or troubleshooting and will be able to schedule a technician, if needed and if under warranty, to come to your home for a repair or parts replacement.
Had my chair about 4 weeks. Not a day goes by without thanking myself for giving myself this wonderful machine. I NEVER thought I could have a big ugly massage chair in my living room. I bought the light colored one and it fine in my living room. I do not think you regret your purchase. I looked over a year before committing. I am a very happy customer. I also have a Ultra Confort chair and love that brand as well I,ve had two. My first Ultra comfort lasted 15 years when I bought the new one there were a couple of days before it came. I was so user to see the old one go. I had love it so much. It was a friend the nigght before it left. I was so sad. My new one blows the old out of the water.
This UC550 is the ultimate as is the service from Prime Massage Chairs. Ordered on Monday, delivered Friday. Received personal phone calls with special attention regarding order status. This recliner is a must for all in my age bracket – like 70’s plus. Just think, when I go to the nursing home my UC550 goes with me and my daughter can sleep over in my UltraComfort recliner. I get such good naps and night-time sleeping any time of the day. We in the 70-80’s don’t sleep straight through so we get out of bed and complete our night’s sleep in the UltraComfort. Don’t overlook the stuffing in the 3 pillows on the back which can be easily adjusted through the convenient zippers. I can get the exact fluffiness for rest and sleep. The price is as perfect as it can get. Before I found primemassagechairs.com, I had purchased a UC550 medium elsewhere for $500 more, which was even then a reduced price as listed on that .com site. Another reason I chose this UC550 is to avoid the over-stuffed arms, which make the chair wider while still getting the stuffed back. The 3 pillows is beneficial for the lumbar support. This chair is easy to get into the house following on curb delivery. Before bringing through the door, connect to electricity and lower the back. Easily slips through the door. This is great price, great chair, great service. I highly recommend as an investment for the age when hip and knee surgeries occur and home is away from home as the recliner moves with owner. Visitors can cat nap or sleep overnight.
bought 2 med chairs should have bought 1- med 1-larger
This is the second chair of the same model and style. Works well for our patient and he literally lives in this chair.
I purchased this chair for my husbands birthday. He had been asking for years to have a massage chair. He is so happy with this chair. The only feature that we feel is not perfect is the calf massage because it grips your legs so hard that it actually hurts. The only way that it’s tolerable is to turn off the air pads and decrease the intensity. The many massage features offer any number of massage types. The chair itself is beautiful. It’s a bit of a job to assemble but if you watch the video how-to that helps. There were no instructions to tell you which screws go to which part but it almost doesn’t matter. You do need two people to get it done. The real treat is when you get to sit in it! The sessions are about 20 minutes each. We usually go for three in a row! Sleep comes quickly after that. Our adult children come over just to get a daily massage! So happy with This purchase!