Prime Massage Chairs is an authorized dealer for every product we offer on our website, and all warranties are manufacturer warranties. All warranty service is provided by the manufacturers and you can see their contact information below. All of our products are shipped directly from the manufacturer, we are not a manufacturer and do not service warranties.
How to file a warranty claim: If you need to contact a manufacturer regarding warranty service, please provide them with your name, order number, brand and model of your item, and the issue(s) you're having.
Each manufacturer/brand is listed below, so please see the information below that pertains to the specific manufacturer/brand you are inquiring about.
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Ador - For Ador warranty service you can call them at 888-848-2630 extension 3 or email: service@osakititan.com
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AmaMedic - For AmaMedic warranty service you can call them at 888-848-2630 extension 3 or email: service@osakititan.com
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Brookstone - For customer service please call 877-977-0656 and for warranty repair please fill out their Service Request form here: https://www.cozziausa.com/service/
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Daiwa - For Daiwa warranty service you can call them at 310-525-2701, email: repair@usjaclean.com or fill out their service request form here: https://www.daiwamassage.com/contact/service-request/
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Ergotec - For customer service please call 877-977-0656 and for warranty repair please fill out their Service Request form here: https://www.cozziausa.com/service/
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Homedics - For customer service please call 877-977-0656 and for warranty repair please fill out their Service Request form here: https://www.cozziausa.com/service/
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Human Touch - For customer service please call 800-355-2762 or for warranty repair please email: csadmin@humantouch.com
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Infinity - For warranty service or support please call 603-910-5000.
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Inner Balance Wellness - For customer service please call 877-217-2862 or email: service@ib-wellness.com
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JPMedics - For customer service please call 877-977-0656 and for warranty repair please fill out their Service Request form here: https://www.cozziausa.com/service/
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Kahuna - Each Kahuna chair has a different warranty and the warranty info can be found on each product page below the description.
For Kahuna warranty service you can reach them at 855-646-9500 or fill out their Warranty Request form here: https://www.kahunachair.com/services-2/
*You must register your Kahuna warranty within a month after you received the product and you can do so here: https://www.kahunachair.com/services/
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Kyota - For warranty service or support please call 800-242-0761 extension 3, or email info@kyotamassagechairs.com.
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Luraco - For warranty service or support please call 817-633-1080 or you can email them at support@luraco.com
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OHCO - For warranty service or support please call 303-572-5008.
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Osaki - For warranty service or support you can call them at 888-848-2630 extension 3 or email: service@osakititan.com
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Panasonic - For warranty service or support please call 303-572-5001 or fill out this support form.
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Positive Posture - For warranty service or support please call 720-616-5000.
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Sharper Image - For warranty service or support please call 888-894-9150.
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Svago - For customer service please call 877-977-0656 and for warranty repair please fill out their Service Request form here: https://www.cozziausa.com/service/
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Synca Wellness - For customer service please call 877-217-2862 or email: service@ib-wellness.com
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Titan - For warranty service you can call them at 888-848-2630 extension 3 or email: service@osakititan.com
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UltraComfort America - To contact UltraComfort America you can call them at 866-793-5100 or email them at: parts@ultracomfort.com
Please note that if you purchased an UltraComfort chair from us you'll need to email us at support@primemassagechairs.com regarding the issues you're having and we'll email UltraComfort on your behalf. UltraComfort will then contact you directly regarding your warranty issue.
If you purchased from us and are having issues getting a response from the manufacturer, after you have contacted them and waited up to a few business days (Monday-Friday and non-holidays), please let us know and we can contact them on your behalf.
