About Us – Prime Massage Chairs
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About Us

We Are Massage Chair Experts.

We specialize in top quality Massage Chairs, Lift Chairs & Zero Gravity Recliners. We're passionate about the products we sell. Our goal is to be the most customer-centric brand in the massage chair market.

What sets us apart from the rest?

Large general retailers lack the specialized knowledge to answer specific questions on assembly, warranty, and product benefits and features. We know massage chairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

Our Commitment To You

  • World-class customer service and we're always here if you need us.
  • FREE shipping to the lower 48 USA on every order and no sales tax in most states.
  • We guarantee that our prices are the lowest online via our 6 Month Low Price Guarantee.

Our Mission: Get You In The Right Chair The First Time

At Prime Massage Chairs our mission is to get you in the right chair the first time. Whether you have chronic back pain, need help standing up, or just enjoy getting a massage, having the right chair in the comfort of your home just makes life more enjoyable.

We provide the following value-added benefits with every order:

  • 100% Secure Shopping
  • We Value Your Privacy
  • Trusted Brand Names
  • Authorized Online Dealer
  • Best Return Policy
  • Free Shipping Every Day
  • 6 Month Low Price Guarantee
  • Satisfaction Guarantee
  • Courteous Sales Experts
  • Expedited Order Processing

Worried About Price?

  • We are an authorized dealer for our suppliers and we ship directly from their warehouses.
  • With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the factory-direct savings on to you.
  • We offer fast free shipping, no taxes in most states, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout which means your details are safe.
6 Month Low Price GuaranteeNo Sales Tax

    We understand buying a chair is a significant investment so we want to make the buying process as easy as possible for you.

    Our friendly product experts are standing by to help get you in the right chair at the right price.

    So go ahead and place your order today and if you have any questions give us a call or email us at support@primemassagechairs.com.

    Who We Are

    We're a family-owned business and based in Ohio. The owners, Duane and Sue, started Prime Massage Chairs to help people find relief from back pain without going to a costly masseuse. Sue has had lower back issues for years and the first time she sat in a massage chair she was amazed and actually felt a difference in the pain relief.

    Duane & Sue

    Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Being online-only means we can offer all of this without sacrificing any of the things that got us excited to start this business in the first place, like being able to travel and help people all over the USA.

    Contact Us

    You can call our customer support team from 8am-8pm EST Monday-Sunday at (800) 566-2798.

    You can chat live with our customer support team 6 days a week, just look for the button on the right side of every page that says "Live Chat".

    You can email our customer support team: support@primemassagechairs.com and we will reply within 1 hour during regular business hours.

    We hope you enjoy our chairs as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

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    146 reviews
    The best chair ever

    We have had the Inada DreamWave for 12 years. We use it at least 5 days a week. We have never had a problem or issue. It is definitely the best massage chair.

    We're glad you're enjoying your Inada DreamWave massage chair Wayne, thank you for the review!

    great chair

    Thank you for shopping with us Ali, we really appreciate your business and we're glad you're enjoying your new massage chair!

    Love our chairs !

    I’ve waited years to make this purchase,I was hit by a semi truck in “03”
    And really needed a proper chair,I only wish it also had massage😢
    We’re not thrilled with the lumbar being controlled by 4AA batteries,which I’ve already had to replace one in my and my husband’s chairs,it also doesn’t hold the air in,so you have to keep inflating it,seems it could have been integrated into the electrical parts of the chairs somehow 🤷🏼‍♀️
    Also they’re pretty slow at returning to the Normal sitting position,which is only an issue if you need to get up quickly,Almost need an ejector button😂
    Otherwise The Chairs esthetic is very classy and pleasing to the eye.
    The premium leather and jade heat is wonderful,I’m glad we splurged on it.
    And when you take a little nap, You awake feeling great ! My back and neck don’t feel like I slept a rock.
    My husband is a big fan of his chair too.
    I would buy again.....but I wish they didn’t cost as much as a nice used car

    Thank you Esther, we really appreciate your business and thank you for shopping with us!

    Awesome chair and even better customer service!

    We could not be happier with our chair. It is a huge improvement over our older model Osaki, which we loved. The folks at Prime Massage Chairs were so helpful and professional. They counseled us on the best options for our specific needs, and they were right on the money!

    Thank you for the kind words Stephanie, we're glad you're enjoying your new Osaki Admiral & we really appreciate your business!

    Excellent Retailer

    Prime Massage Chairs is an excellent retailer. Osaka 4000T chair is awesome.Will buy again in the future

    Thank you for your kind words Erwin. We're glad you're enjoying your new Osaki 4000T and thank you for shopping with us!

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