About Us – Prime Massage Chairs

About Us

We Are Massage Chair Experts.

We specialize in top quality Massage Chairs, Lift Chairs & Zero Gravity Recliners. We're passionate about the products we sell. Our goal is to be the most customer-centric brand in the massage chair market.

What sets us apart from the rest?

Large general retailers lack the specialized knowledge to answer specific questions on assembly, warranty, and product benefits and features. We know massage chairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

Our Commitment To You

  • World-class customer service and we're always here if you need us.
  • FREE shipping to the lower 48 USA on every order and no sales tax in most states.
  • We guarantee that our prices are the lowest online via our 6 Month Low Price Guarantee.

Our Mission: Get You In The Right Chair The First Time

At Prime Massage Chairs our mission is to get you in the right chair the first time. Whether you have chronic back pain, need help standing up, or just enjoy getting a massage, having the right chair in the comfort of your home just makes life more enjoyable.

We provide the following value-added benefits with every order:

  • 100% Secure Shopping
  • We Value Your Privacy
  • Trusted Brand Names
  • Authorized Online Dealer
  • Best Return Policy
  • Free Shipping Every Day
  • 6 Month Low Price Guarantee
  • Satisfaction Guarantee
  • Courteous Sales Experts
  • Expedited Order Processing

Worried About Price?

  • We are an authorized dealer for our suppliers and we ship directly from their warehouses.
  • With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the factory-direct savings on to you.
  • We offer fast free shipping, no taxes in most states, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout which means your details are safe.
6 Month Low Price GuaranteeNo Sales Tax

    We understand buying a chair is a significant investment so we want to make the buying process as easy as possible for you.

    Our friendly product experts are standing by to help get you in the right chair at the right price.

    So go ahead and place your order today and if you have any questions give us a call or email us at support@primemassagechairs.com.

    Who We Are

    We're a family-owned business and based in Ohio. The owners, Duane and Sue, started Prime Massage Chairs to help people find relief from back pain without going to a costly masseuse. Sue has had lower back issues for years and the first time she sat in a massage chair she was amazed and actually felt a difference in the pain relief.

    Duane & Sue

    Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Being online-only means we can offer all of this without sacrificing any of the things that got us excited to start this business in the first place, like being able to travel and help people all over the USA.

    Contact Us

    You can call our customer support team from 8am-8pm EST Monday-Sunday at (800) 566-2798.

    You can chat live with our customer support team 6 days a week, just look for the button on the right side of every page that says "Live Chat".

    You can email our customer support team: support@primemassagechairs.com and we will reply within 1 hour during regular business hours.

    We hope you enjoy our chairs as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

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    136 reviews
    Love it!
    Thank you for your business Linda, we're glad you're enjoying your new massage chair!
    Thank you Thomas for your review, we're glad you're enjoying your new Osaki 4000T massage chair!

    Thank you for your review George. If you're referring to the upper body massage strength, under the massage information interface, click the - or + button on the 3D icon to adjust the massage intensity of the upper back muscles, and there are 5 levels of intensity/strength. Doing this should help you find your optimal level of comfort and massage strength.

    Great Massage Chair
    Thank you Joe, we're glad you're loving your new Luraco i7 Plus massage chair! Thank you for shopping with us, we really do appreciate your business.
    Thank you for your kind words Mark, and thank you for shopping with us!
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