Satisfaction Guarantee – Prime Massage Chairs

Satisfaction Guarantee

Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible.


In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order."

Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.

If you need to contact us, please email support@primemassagechairs.com or call 800-566-2798.

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★ REVIEWS

Reviews

136 reviews
80%
(109)
18%
(24)
1%
(2)
1%
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Love it!
Thank you for your business Linda, we're glad you're enjoying your new massage chair!
Thank you Thomas for your review, we're glad you're enjoying your new Osaki 4000T massage chair!

Thank you for your review George. If you're referring to the upper body massage strength, under the massage information interface, click the - or + button on the 3D icon to adjust the massage intensity of the upper back muscles, and there are 5 levels of intensity/strength. Doing this should help you find your optimal level of comfort and massage strength.

Great Massage Chair
Thank you Joe, we're glad you're loving your new Luraco i7 Plus massage chair! Thank you for shopping with us, we really do appreciate your business.
Thank you for your kind words Mark, and thank you for shopping with us!
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