Ergotec ET-150 Neptune Massage Chair

Frequently Asked Questions:

1. Do you offer Financing?  Yes, we do. Information can be found here.
   
   
2. Do you offer Quantity Discounts? Yes, we do. If you're planning on purchasing more than 1 chair please contact us for a better rate.
   
   
3. Are your chairs New? Yes, all of our chairs are brand new from the manufacturer and we're an Authorized Dealer for every brand we carry.
   
   
4. Do you have a Showroom where I can try the chairs? No, not at this time.
   
   
5. Do you charge Sales Tax? Not in most states.  At this time we are only required to collect tax on items that are shipped to an Ohio address.
   
   
6. What is Zero Gravity? It reclines your back, increasing the pitch of the seat base to become steeper. The legs will be raised to be at above heart level. Zero Gravity designed by NASA claims that it puts the least amount of stress on your back when lying down and also allows for better blood circulation.
   
   
7. What is an L-Track? The L-Track massages from the neck & shoulders down through the glutes and in some models to the top of the hamstrings.
   
   
8. What is an S-Track? S-Track is the back-massage system that starts from the neck & shoulders down to the lower back near the tailbone area. The metal track that back massage rollers move on is curved in an S shape to contour the curves of the spine. The S-Track is very effective at keeping consistent pressure throughout the back.
   
   
9. I have a medically implanted device, should I buy a massage chair?  No, anyone with an implanted device such as a Pacemaker should not use a massage chair. These chairs generate an electrical field from the motors and could interfere with any implanted device. 
   
   
10. I have a spinal, back, or neck injury, condition, or disorder. Should I buy a massage chair?  Not before consulting with your physician or surgeon and getting prior approval. If you have any pre-existing conditions you should always get medical approval before using a massage chair.
    
    
11. Do you ship Overseas? Unfortunately no, we only ship to the Contiguous United States, better known as the lower 48 States.
    
    
12. Once I place my order, how long until my chair ships? Usually, it will take 1-3 business days for chairs to ship out of the manufacturer's warehouse. The handling time is noted on each product page for your reference. Handling times will vary by supplier.
    
    
13. How long will my new chair take to arrive?  Delivery can vary based on the delivery method you chose when you bought your chair, but it typically takes about 5-10 business days after your item has been shipped to arrive. Transit times will vary depending on your location. White Glove Delivery & Setup usually takes an additional week, but this will vary and will depend upon scheduling.
    
    
14. Will the Delivery Company call me before delivering the chair I ordered?  Yes, once the chair gets close the delivery company will call you to schedule the delivery of your chair in most cases.
    
    
15. What is Curbside Delivery? If you choose Curbside Delivery your chair will arrive to you in the factory packaging and the delivery company will deliver to your driveway or entryway. You will then be responsible for taking the chair into your home or business. You will want to have people helping you move your new chair as they are heavy.
    
    
16. What is Threshold Delivery? With Threshold Delivery, the delivery company will deliver your chair to the nearest ground-level entrance of your home, business or apartment building. You will be responsible for actually bringing your item in. Once again, these chairs are heavy so you'll want to get some help from friends.
    
    
17. What is White Glove Delivery & Setup? With White Glove Delivery & Setup your new chair will be brought into your home or business. It will be professionally assembled and any trash will be removed once the job is completed.
    
    
18. Will my chair be delivered by UPS or FedEx?  No, not in most cases. Typically the chairs are delivered via LTL semi-trucks. If you order white glove delivery & setup usually those companies will deliver your chair in a large van or box truck.
    
    
19. What if my item arrives damaged?  Please see our Shipping Policy for detailed information.
    
    
20. Who do I contact if my item malfunctions?  If in the rare event you do have a problem with your chair, you can reach out to us and we can put you in contact with the Manufacturer. They will be able to walk you through any issues or troubleshooting and will be able to schedule a technician, if needed and if under warranty, to come to your home for a repair or parts replacement.
    
    

Prime Massage Chairs has partnered with 2 of the best financing companies in the market today, Klarna and PayPal Credit, with rates as low as 0%.

You can apply for financing on the last page of checkout. To learn more about how to apply for financing click here.

Find a better price somewhere else and curious if we can match or beat the price? Many times we can so don't be afraid to ask. 🙂

Simply click the link to be taken to our Price Match Request Form.

Luraco & Ergotec products are excluded.

Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible.

In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order."

Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.

If you need to contact us, please email support@primemassagechairs.com or call 800-566-2798.

Our goal is to keep the ordering process as simple as possible. Shipping times vary by supplier but are usually from 1-5 business days and delivery time varies between 5 -10 business days (white glove can take a week or so longer) if your product is in stock.

Order & Shipping Confirmation:

• You will receive an order confirmation email as soon as you place your order. This means that we have pre-authorized your credit card for the purchase and have begun processing your order.
• As soon as we receive your order, we reach out to our supplier to confirm that it is in stock and available for shipment.
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
• Once your order has been shipped out of the warehouse you'll receive an email from us with your tracking information.

To view our Shipping Policy click here.

PrimeMassageChairs.com offers a 30-day return policy. To view our Return Policy click here.