Osaki Duke XL 4D Big & Tall Massage Chair

Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible.

In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order."

Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.

WHY BUY FROM US?

We Are Massage Chair Experts.

We specialize in top quality Massage Chairs & Zero Gravity Recliners. We are passionate about the products we sell. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the massage chair market.

What sets us apart from the rest?

Large general retailers lack the specialized knowledge to answer specific questions on assembly, warranty, and product benefits and features. We know massage chairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

Our Commitment To You

• World-class customer service and we're always here if you need us.
• FREE shipping to the lower 48 USA on every order and no sales tax in most states.
• We guarantee that our prices are the lowest online via our 6 Month Low Price Guarantee.

Our Mission: Get You In The Right Chair The First Time

At Prime Massage Chairs, our mission is to help get you in the right chair the first time. Whether you have chronic back pain, need help standing up, or just enjoy getting a massage, having the right chair in the comfort of your home just makes life more enjoyable.

We provide the following value-added benefits with every order:

• 100% Secure Shopping
• We Value Your Privacy
• Trusted Brand Names
• Authorized Online Dealer
• Best Return Policy
• Free Shipping Every Day
• 6 Month Low Price Guarantee
• Satisfaction Guarantee
• Courteous Sales Experts
• Expedited Order Processing

Worried About Price?

• We are an authorized dealer for our suppliers and we ship directly from their warehouses.
• With the lowest prices guaranteed, we cut out the cost of maintaining a brick-and-mortar store and pass the factory-direct savings on to you.
• We offer fast free shipping, no taxes in most states, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout which means your details are safe.
  

We understand buying a chair is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at support@primemassagechairs.com.

Who We Are

We're a family-owned business and based in Ohio. We're currently online only which helps us keep our operating costs low so we can offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat.

Being online only means we can offer all of this without sacrificing any of the things that got us excited to start this business in the first place, like being able to travel and help people all over the USA.

Contact Us

You can call our customer support team from 9am-5:30pm EST Monday-Saturday at (800) 566-2798.

You can chat live with our customer support team 6 days a week, just look for the button on the right side of every page that says "Live Chat".

You can email our customer support team: support@primemassagechairs.com and we will reply within 1 hour during regular business hours.

We hope you enjoy our chairs as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. 

If you find another online store that offers a lower price than us within 6 months of your purchase date, please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 6 months of your purchase date we will refund the difference as well, as long as your request doesn't fall within the below stipulations.

To request your partial refund, simply email us a link to the product on our website and our competitor's website, within 6 months from the date of your order and we will process the credit accordingly.

Our 6 Month Low Price Guarantee has some stipulations:

• You must purchase the item from our website before requesting your Low Price Guarantee.
• Promotions such as rebates, "buy one, get one free" and tradeshow offers are not eligible.
• Discontinued or blowout pricing items are not eligible.
• The item must be in stock on the competitor's website.
• The competitor must be an online store, they may not have a retail location.
• The website cannot be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc.).
• The competitor must be an Authorized Retailer of the product in question.
• The 6 Month Low Price Guarantee includes the item price and the shipping charges, it excludes sales tax.
• The competitor must not be in violation of minimum advertised pricing.
• All Luraco & Ergotec products are excluded.
  
  

Prime Massage Chairs has partnered with 3 of the best financing companies in the market today, Affirm, Klarna, and PayPal Credit, with rates as low as 0% APR for qualified buyers!

You can apply for financing on the last page of checkout. To learn more about how to apply for financing click here.

Our goal is to keep the ordering process as simple as possible. Shipping times vary by supplier but are usually from 1-5 business days and delivery time varies between 5 -10 business days (white glove can take a week or so longer) if your product is in stock.

Order & Shipping Confirmation:

• You will receive an order confirmation email as soon as you place your order. This means that we have pre-authorized your credit card for the purchase and have begun processing your order.
• As soon as we receive your order, we reach out to our supplier to confirm that it is in stock and available for shipment.
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
• Once your order has been shipped out of the warehouse you'll receive an email from us with your tracking information.

To view our Shipping Policy click here.

PrimeMassageChairs.com offers a 30-day return policy. To view our Return Policy click here.

FREQUENTLY ASKED QUESTIONS:

1. Do you offer Financing?  Yes, we do. Information can be found here.
   
   
2. Do you offer Quantity Discounts?  Yes, we do. If you're planning on purchasing more than 1 chair please contact us for a better rate.
   
   
3. Are your chairs New?  Yes, our chairs are brand new from the manufacturer and we're an Authorized Dealer for every brand we carry. We do offer some "Pre-Owned" chairs from various suppliers, and it will state as such in the title of the listing or prominently in the description. If you're not sure just ask.
   
   
4. Do you have a Showroom where I can try the chairs? No, not at this time.
   
   

5. Do you charge Sales Tax?  Not in most states.  At this time we are only required to collect tax on items that are shipped to an Ohio address.
   
   

6. What is Zero Gravity? It is a reclined position designed to take the pressure off of your body.
   
   
7. What is an L-Track? This simply refers to the shape of the track the massage rollers travel on. In this case the track is shaped like an "L". L-Track chairs allow the rollers to travel farther down than S-Track chairs to areas such as the glutes or hamstrings depending on the model.
   
   
8. What is an S-Track? The shape of the track that the massage rollers travel on is shaped like an "S". With S-Track chairs the massage rollers typically start at the back of the head or neck and work their way down to the lower back.
   
   
9. I have a medically implanted device, should I buy a massage chair? No, anyone with an implanted device such as a Pacemaker should not use a massage chair. These chairs generate an electrical field from the motors and could interfere with any implanted device. 
   
   
10. I have a spinal, back, or neck injury, condition, or disorder. Should I buy a massage chair? Not before consulting with your doctor(s) and getting prior approval. If you have any pre-existing conditions you should always get medical approval before using a massage chair.
    
    
11. What if my item arrives damaged? Please note any damage on the delivery paperwork and see our Shipping Policy for detailed information.
    
    

12. What if my item malfunctions? If you have a problem with your item please see the instructions here.

13. What if I don't fit in the chair? We do not guarantee fit. The user height range and weight limits are a guide, but body proportions vary. If unsure, visit a showroom to try before buying.
    
    

14. Do you ship Overseas?  Unfortunately no, we only ship to the Contiguous United States, better known as the lower 48 States.
    
    

15. Once I place my order, how long until my chair ships?  Usually, it will take 1-5 business days for chairs to ship out of the manufacturer's warehouse. The handling time is noted on each product page for your reference. Handling times will vary by supplier.
    
    

16. Will I be able to track my order? Yes, we'll send you the tracking information once your order ships out of the warehouse.
    
    
17. My order shipped, why can't I see my tracking information? It usually takes 48-72 business hours after you have received your tracking number for your shipment to show on the delivery companies website. Some delivery companies are faster than others at showing your tracking information on their website.
    
    
18. My tracking information shows the item was delivered but I don't have it, what do I do? Did you order White Glove Delivery? If so the chair was delivered to the white glove company & they'll contact you to schedule your delivery appointment when they're ready. If you didn't order white glove delivery and your tracking shows delivered and you do not have the chair, please contact us right away.
    
    
19. How long will my new chair take to arrive? Delivery can vary based on the delivery method you chose when you bought your chair, but it typically takes about 5-10 business days after your item has been shipped to arrive. Transit times will vary depending on your location. White Glove Delivery & Setup usually takes an additional week, but this will vary and will depend upon scheduling.
    
    
20. Will the Delivery Company call me before delivering the chair I ordered? Yes, once the chair gets close the delivery company will call you regarding your delivery in most cases.
    
    
21. What is Curbside Delivery? If you choose Curbside Delivery your chair will arrive to you in the factory packaging and the delivery company will deliver to your curbside, but may deliver to your driveway or ground-level entryway if it's convenient for the driver. You will then be responsible for taking the chair into your home or business. You will want to have people helping you move your new chair as they are heavy.
    
    
22. What is Threshold Delivery? With Threshold Delivery, the delivery company will deliver your chair to the nearest ground-level entrance of your home, business, or apartment building. You will be responsible for actually bringing your item in. Once again, these chairs are heavy so you'll want to get some help from friends.
    
    
23. What is White Glove Delivery & Setup?  With White Glove Delivery & Setup your new chair will be brought into your home or business. It will be assembled and any trash will be removed once the job is completed.
    
    
24. Will my chair be delivered by UPS or FedEx? No, not in most cases. Typically the chairs are delivered via LTL semi-trucks. If you order white glove delivery & setup usually those companies will deliver your chair in a large van or box truck.