Our mission is to help you find the right product at the right price, ship it to you fast and free, have it arrive in pristine condition, and help you understand how to use the product so you have the best experience possible.
In some rare circumstances, you may receive damaged merchandise due to the shipping courier, you may want to return your product, or the product you ordered may be temporarily out of stock, otherwise known as a "back order."
Please understand that our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your order, please let our customer service reps know by email or phone, and we will do everything in our ability to ensure you are taken care of.
WHY BUY FROM US?
We Are Massage Chair Experts.
We specialize in top quality Massage Chairs & Zero Gravity Recliners. We are passionate about the products we sell. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the massage chair market.
What sets us apart from the rest?
Large general retailers lack the specialized knowledge to answer specific questions on assembly, warranty, and product benefits and features. We know massage chairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service and we're always here if you need us.
- FREE shipping to the lower 48 USA on every order and no sales tax in most states.
- We guarantee that our prices are the lowest online via our 6 Month Low Price Guarantee.
Our Mission: Get You In The Right Chair The First Time
At Prime Massage Chairs, our mission is to help get you in the right chair the first time. Whether you have chronic back pain, need help standing up, or just enjoy getting a massage, having the right chair in the comfort of your home just makes life more enjoyable.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every Day
- 6 Month Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Expedited Order Processing
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouses.
- With the lowest prices guaranteed, we cut out the cost of maintaining a brick-and-mortar store and pass the factory-direct savings on to you.
- We offer fast free shipping, no taxes in most states, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout which means your details are safe.
We understand buying a chair is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@primemassagechairs.com.
Who We Are
We're a family-owned business and based in Ohio. We're currently online only which helps us keep our operating costs low so we can offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat.
Being online only means we can offer all of this without sacrificing any of the things that got us excited to start this business in the first place, like being able to travel and help people all over the USA.
Contact Us
You can call our customer support team from 9am-5:30pm EST Monday-Saturday at (800) 566-2798.
You can chat live with our customer support team 6 days a week, just look for the button on the right side of every page that says "Live Chat".
You can email our customer support team: support@primemassagechairs.com and we will reply within 1 hour during regular business hours.
We hope you enjoy our chairs as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.